Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zackary Hance

Tahlequah

Summary

Dynamic and results-driven professional with extensive experience at Starbucks and Drip The Beverage Lab. Proven expertise in cash handling and employee training, fostering a culture of safety and efficiency. Recognized for enhancing customer satisfaction through effective issue resolution and maintaining high operational standards. Committed to team development and operational excellence.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
06.2021 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Line Cook

Carl's Jr
01.2021 - 06.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.

Barista Manager

Drip The Beverage Lab
08.2020 - 12.2020
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.

Education

Bachelor of Arts - Music Education

Northeastern State University
Tahlequah, OK
05-2027

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Inventory control and record keeping
  • Safety awareness

Timeline

Shift Supervisor

Starbucks
06.2021 - Current

Line Cook

Carl's Jr
01.2021 - 06.2021

Barista Manager

Drip The Beverage Lab
08.2020 - 12.2020

Bachelor of Arts - Music Education

Northeastern State University

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