Zachary Kraaz

loan officer selling loans for Boats and Recreational vehicles

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Explained features and advantages of [Type] products or services to promote sales.
• Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
• Increased sales and customer satisfaction through personalized servicing.

• Communicated with customers to resolve common title issues.
• Prepared tax and title documents to submit legal transfer work to DMV.
• Contacted [State] Motor Vehicle Department to determine status of pending titles.
• Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
• Calculated and remitted state sales tax, service, and other charges.
• Streamlined tag and title processing by implementing efficient organizational systems.
• Reduced wait times for customers by consistently prioritizing tasks and staying organized.
• Trained new employees on company policies and procedures, resulting in faster integration into the team environment.