Summary
Overview
Work History
Education
Skills
Leadership Qualities
Timeline
Generic

Zack Lopez

Brea,CA

Summary

Dynamic and results-driven leasing consultant with over 4 years of progressive experience in residential property management, client relations, and operational support within high-volume communities. Proven ability to maintain occupancy rates at or above 95%, streamline leasing processes, and cultivate long-term resident satisfaction through proactive communication and service. Adept at vendor coordination, application, application verification, financial reporting assistance, and compliance with local and federal housing regulations. Recognized for professionalism, leadership, and a strong commitment to delivering a luxury-level resident experience. Ready to bring a strong business acumen and team leadership skills to transition into a management role.

Overview

4
4
years of professional experience

Work History

Leasing Consultant

Olen Realty Corp
Brea, CA
09.2023 - Current
  • Increased property revenue by successfully leasing units, raising occupancy rates from 90% to consistently above 95%.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving issues with a positive, solutions-oriented approach—contributing to an increase in our property's Google rating from 2.0 to 3.8 stars, and Yelp rating to 3.5 stars.
  • Maintained high occupancy rates by not only successfully leasing apartments, but also retaining existing residents through effective renewal strategies, and exceptional customer service.
  • Skilled in negotiating lease terms and rent increases with corporate and property manager to support operational goals.
  • Regularly performs comprehensive market analysis to remain up-to-date with industry trends and competitive positioning.
  • Supported property manager with account management tasks, including processing payments and purchase orders, and assisting in the preparation of financial reports.

Leasing Consultant

E&S Ring Management
Costa Mesa, CA
06.2021 - 09.2023
  • Consistently achieved or exceeded target closing rates by strategically following up with prospective residents, and guiding them through the leasing process.
  • Conducted a thorough verification of tenant income and supporting documentation as part of the lease application review process.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Served as a liaison between property owners and tenants, facilitating clear communication regarding expectations, lease documentation, and payment processes.
  • Collaborated with the maintenance manager to facilitate efficient unit turnovers, including ordering necessary parts, and coordinating vendor schedules to meet move-in deadlines.

Education

Completed Coursework Toward Business Degree - Business & General Studies

Santiago Canyon College
Orange, CA

Skills

  • Market analysis
  • Sales and leasing strategies
  • Occupancy management
  • Renewal strategies
  • Event planning for resident engagement
  • Property inspections
  • Rent collection and payment processing
  • Purchase order and invoice management
  • Move-in / move-out coordination
  • Vendor scheduling
  • Conflict resolution
  • Staff training and mentorship
  • Yardi / MRI / Spherexx / Avid / Microsoft Office

Leadership Qualities

  • Leadership development training completed through virtual learning platforms
  • Team leadership and mentorship
  • Staff training
  • Cross functional collaboration

Timeline

Leasing Consultant

Olen Realty Corp
09.2023 - Current

Leasing Consultant

E&S Ring Management
06.2021 - 09.2023

Completed Coursework Toward Business Degree - Business & General Studies

Santiago Canyon College

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