Zack Martin
Charleston,SC
Summary
Proven to drive up to $2000 in sales per shift at Fam's Brewing, I am a dynamic bartender and server with expertise in customer service and responsible alcohol service. Leveraging strong multitasking abilities and an engaging personality, I excel in fast-paced environments, consistently enhancing guest satisfaction and loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Fam's Brewing
2019.10 - Current
- Worked as part of a team with high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Drive between $1000 and $2000 in bar sales per shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Focused on selling craft beer menu, classic, and specialty cocktails.
- Accountable with the safe and responsible selling of adult beverages.
- TIPs Certified
- Consistently drive growth of repeat customer business.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Holy City Brewing
2015.03 - 2019.07
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- TIPs Certified
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Created positive and memorable experiences for guests.
Server
HOM
2012.11 - 2015.06
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Responsible for full menu knowledge as well as safe service standards.
- TIPs Certified.
Assistant Graphic Designer
VetFriends
2012.10 - 2015.03
- Developed custom icons and graphics for use in web and print materials, enhancing visual communication across various mediums.
- Continually updated skills and software proficiency to stay ahead of industry trends, ensuring high-quality output for all projects.
- Reduced project turnaround time by efficiently managing tasks and adhering to strict deadlines.
- Implemented color theory and design principles to evoke specific emotions from target audiences while remaining true to brand guidelines.
- Streamlined the design process for print and digital content, ensuring consistent quality and timely delivery.
- Utilized strong typography skills to create compelling layouts for apparel.
- Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials.
Server
Xanterra Parks and Resorts
2012.05 - 2012.10
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- TIPs Certified
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Arts - Photography
The Art Institute of Atlanta
Atlanta, GA06.2005
Skills
Strong multitasking
Customer Service
Liquor, beer, and wine knowledge
Highly reliable
Team player attitude
Patience and Tolerance
Engaging personality
Responsible Alcohol Service
Handling Difficult Customers
Memory retention
Suggestive Selling
Accomplishments
I practice traditional Japanese and Filipino martial arts, earning the rank of Shodan in Aikido, and the rank of Lakan Dalawa in Pekiti-Tirsia Kali.
Certification
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
Timeline
Bartender
Fam's Brewing
2019.10 - Current
Bartender
Holy City Brewing
2015.03 - 2019.07
Server
HOM
2012.11 - 2015.06
Assistant Graphic Designer
VetFriends
2012.10 - 2015.03
Server
Xanterra Parks and Resorts
2012.05 - 2012.10
Bachelor of Arts - Photography
The Art Institute of Atlanta
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
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