Zachary Shadders
Valvoline Instant Oil Change
East Rochester,NY
13
years of professional experience
Results-driven professional with progressive experience in team leadership, customer service, sales, and operations. Experienced in training and developing employees, coordinating daily workflows, resolving complex customer issues, and maintaining high standards in fast-paced environments. Brings strong communication, problem-solving, and organizational skills with a proven ability to take initiative and lead effectively.
Work History
Assistant Manager
6 Years 4 Months- Supervised daily operations, maintaining compliance with safety standards.
- Coordinate staffing, daily operations, and workflow for a high-volume automotive service center.
- Trained staff on customer service skills and product information to enhance performance.
- Resolved customer complaints effectively, ensuring positive interactions within the team.
- Managed inventory levels, placing orders for supplies as necessary. Making sure we always had product in stock.
- Drive revenue through consultative service recommendations while maintaining a strong customer-service experience.
Service Team Leader
8 Months- Supervised daily front-end operations and team performance.
- Ensured excellent customer service and quickly resolved issues
- Trained and coached team members
- Managed staffing, breaks, and work flow
- Oversaw cash handling and operational compliance
Grocery Manager
6 Years 9 Months- Oversaw product ordering and maintaining stock levels for freshness.
- Implemented store layout changes to enhance shopping experience and accessibility.
- Collaborated with suppliers to secure quality products at competitive prices.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
Education
High School Diploma
Skills
Operations Management
Staff Supervision
Employee Training
Scheduling
Onboarding
Inventory Management
Customer Relations
Conflict Resolution
Sales & Revenue Growth
Process Improvement
Microsoft Office
Timeline
Service Team Leader
Wegmans
01.2024 - 09.2024Read More
Assistant Manager
Valvoline Instant Oil Change
06.2020 - CurrentRead More
Grocery Manager
Rubino's Italian Food - Main Store
09.2013 - 06.2020Read More
East Ridge High School
High School Diploma
Read More