Zackery Shull
Bourbonnais,IL
Summary
Meticulous Manager, excellent at juggling multiple tasks and working under pressure. I have experience with managing and also a lot of experience being the hard working crew member. I always take my jobs seriously and I have never called off of any of my three jobs. I am never late and I always putting one hundred percent in every task that needs to be done.
Overview
12
12
years of professional experience
Work History
Security Officer
Summit Off-Duty Services
21000 Western Ave Olympia Fields, IL 60461
08.2024 - Current
- Monitored surveillance systems to ensure facility security and prevent unauthorized access.
- Collaborated with law enforcement during investigations to provide detailed reports and support efforts.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Police Officer
Olympia Fields Police Department
20040 Governors Highway Olympia Fields, IL 60461
12.2021 - Current
- Enforced local laws and ordinances to maintain public safety and order.
- Conducted thorough investigations of crimes, gathering evidence and interviewing witnesses.
- Collaborated with community members to build trust and enhance crime prevention initiatives.
- Managed emergency response situations, coordinating with multiple agencies for efficient resolution.
- Trained new officers on departmental procedures and best practices in law enforcement.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Taser Instructor.
- Certified Instructor for High-Risk vehicle stops.
- Truck Enforcement Officer.
- Breath Op Operator.
- Crash Investigator.
Manager
Dunkin Donuts
Olympia Fields
09.2015 - 09.2019
- Solved unresolved customer issues.
- Strong leader of customer support staff.
- Managed work flow to exceed quality service goals.
- Maintained accurate records of past due customer account activity.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Supervised daily operations, ensuring high standards of service and product quality.
Pizza Maker
Giordano’s
Matteson, IL
02.2014 - 09.2016
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Built long-term customer relationships and advised customers on purchases and promotions.
Delivery Driver/Cashier
Dominos
Homewood, IL
03.2014 - 10.2014
- Placed food trays over food warmers for immediate service.
- Took food orders and relayed orders to kitchens or serving counters.
- Monitored food preparation and serving techniques to ensure that proper procedures were followed.
- Prepared food items.
- Selected food items from serving or storage areas and placed them in dishes, on serving trays, or in takeout bags.
- Relayed food orders to cooks.
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
- Assisted in maintaining preparation and service areas in a sanitary condition.
Education
Associate of Applied Science - Criminal Justice
Prairie State Community College
Chicago Heights, IL09.2025
Skills
- Extensive food/beverage knowledge
- Food regulation compliance
- Skillful menu development
- Food Standards enforcement
- Valid Illinois driver's license
- Able to handle food products frequently
- On time and reliable
- Neat and clean in appearance
- Service-oriented team player
- Excellent multi-tasker
- Organizing data and compiling summaries and tabulations
- Proper product storage
- Energetic, friendly and enthusiastic
- Opening and closing procedures
- Willing to work nights and weekends
Timeline
Security Officer
Summit Off-Duty Services
08.2024 - Current
Police Officer
Olympia Fields Police Department
12.2021 - Current
Manager
Dunkin Donuts
09.2015 - 09.2019
Delivery Driver/Cashier
Dominos
03.2014 - 10.2014
Pizza Maker
Giordano’s
02.2014 - 09.2016
Associate of Applied Science - Criminal Justice
Prairie State Community College