Zack Whitaker
Assistant General Manager
Marietta,GA
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities.
Overview
22
22
years of professional experience
Work History
Assistant General Mananger
The Peachtree Club
01.2022 - Current
- Responsible for day to day book keeping and deposits, and weekly AP.
- Oversaw inventory management to maintain proper stock levels and forecast need based on the upcoming banquet schedule.
- Hired, Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on monthly Member Functions to Increase member satisfaction and Networking.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Monthly P&L, monitoring statements to identify trends in sales, and operating costs, working with the Senior Management Team to cut costs or reshape areas of focus to maintain company profitability.
- Ran daily lineup communicating details of the upcoming shift and expectations of every staff member on his or her responsibilities.
Director of Food and Beverage
The Peachtree Club
01.2017 - 01.2022
- Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
- Worked with qualified chef to diversify menu with new offerings.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
Service Manager
The Peachtree Club
10.2007 - 01.2017
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Worked with Senior Management in the training and daily supervision of service staff team members to meet business goals.
- Assisted in weekly inventory and advised senior management of FOH/Bar needs to negate any interruption of service to the members and guests.
Bartender/Waitstaff
The Peachtree Club
01.2003 - 01.2007
- Served high customer volumes during special events, breakfast and lunch shifts.
- Performed opening and closing duties, setting up for upcoming shift, and assisting with taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Georgia Institute of Technology
Atlanta, GACourt of Master Sommeliers
ServeSafe
Skills
- Staff Management
- Proficient in Northstar Management Software
- Inventory Control
- Operations Management
- Staff Development
- Menu development
- Payroll Administration and Timekeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant General Mananger
The Peachtree Club
01.2022 - Current
Director of Food and Beverage
The Peachtree Club
01.2017 - 01.2022
Service Manager
The Peachtree Club
10.2007 - 01.2017
Bartender/Waitstaff
The Peachtree Club
01.2003 - 01.2007
Georgia Institute of Technology
Court of Master Sommeliers
ServeSafe
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