Zackariaa Kadir
New York,NY
Summary
Self-motivated professional and former Business Owner successful in seizing viable opportunities for expansion and innovation in small business operations. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams along with over 10 years of customer service experience and 3 years in consultancy.
Overview
9
9
years of professional experience
Work History
Owner / Business Operator
Z.K. Cybernet & Printery Inc
06.2019 - 05.2022
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Real Estate Assistant
LJ Hub Real Estate & Insurance, LJ
01.2018 - 05.2019
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
- Increased client base by actively participating in networking events and generating leads through social media platforms.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Optimized client interactions with thorough research on prospective properties, market trends, and neighborhood demographics.
- Expedited contract negotiations by acting as a liaison between agents, clients, attorneys, and other parties involved in the transaction.
- Provided top-notch customer service to clients during property viewings while highlighting key features of homes or commercial spaces.
- Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
- Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
- Played a pivotal role in successful closings by meticulously coordinating all necessary tasks with relevant parties involved, from contract signing to final walkthroughs.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Maintained comprehensive database of property listings and market data for KPI tracking and traceablity.
- Coordinated leads management with Zoho CRM software to improve efficiency with prioritized prospects.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Nutrition Consultant
General Nutrition Center
12.2012 - 01.2018
- I assisted in the scheduling and hiring process, along with organizing sales events and role play employee training.
- Improved clients'' overall health by providing personalized nutritional guidance and meal planning.
- Developed tailored nutrition plans for weight loss, resulting in healthier lifestyles and increased client satisfaction.
- Conducted comprehensive assessments of clients'' nutritional needs and preferences, formulating effective strategies to address individual goals.
- Educated clients on the importance of a balanced diet, emphasizing the role of macronutrients and micronutrients in overall wellness.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Contributed to inventory management efforts by accurately processing incoming shipments, organizing stockrooms, and conducting regular audits.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Science - Economics
York College of The City University of New York
Jamaica, NY07.2023
No Degree - Biology
Lehman College of The City University of New York
The Bronx, NY05.2016
Skills
- Customer Relationship Management
- Business Management
- Project Management
- Small Business Operations
- Marketing
- Analytical Thinking
- Budgeting and Forecasting
- Leadership
- Influential Negotiation Skills
- Inside Sales
- Critical Thinking & Problem Solving
- Microsoft Office
Accomplishments
- Achieved 15% profit with a 95% customer satisfaction and repeat business by completing effective sales and marketing strategies with accuracy and efficiency in small business operations.
- Generated a 9% increase in MTD sales KPI and 3.5% increase in YTD sales along with other key company targets and indicators.
- Promoted to Nutrition Consultant and Assistant Manager trainee whereby assisting with training and supervision of 3+ employees and business operations.
Timeline
Owner / Business Operator
Z.K. Cybernet & Printery Inc
06.2019 - 05.2022
Real Estate Assistant
LJ Hub Real Estate & Insurance, LJ
01.2018 - 05.2019
Nutrition Consultant
General Nutrition Center
12.2012 - 01.2018
Bachelor of Science - Economics
York College of The City University of New York
No Degree - Biology
Lehman College of The City University of New York
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