Summary
Overview
Work History
Education
Skills
Timeline
Zackariah Siler

Zackariah Siler

Advisor II Blended Support
Apopka,FL

Summary

I am known to be an organized and motivated employee eager to apply time management and organizational skills in various environments no matter the situation. Seeking entry-level opportunities to expand my skills in the Information technology and Cybersecurity Fields and grow my career while facilitating company growth as well.

Overview

4
4
years of professional experience

Work History

Advisor II Intermediate Support

Concentrix
04.2022 - 08.2023
  • Responsibilities consist of receiving calls/chats on company systems from customers to assist with Fraud/Non-Fraud transactions
  • Provide information regarding steps on securing an Account Owner account
  • Review, research, and initiate the resolution of dispute inquiries from cardholders, credit unions, merchants, and internal departments
  • Navigating through multiple computer applications with speed and accuracy.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.

Customer Care Agent

Continuum Global Solutions
06.2021 - 02.2022
  • Responsibilities consist of receiving inbound calls from Account holders to understand their concerns and needs
  • Provide information about their current plans & products
  • Navigating through multiple computer applications with speed and accuracy.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Navigated multiple computer systems and applications to find information.

Customer Service

Winn Dixie
10.2019 - 05.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Suggestive selling and sharing product knowledge
  • Greet and receive customers in a welcoming manner
  • Responds to customers' questions
  • Complete money orders for customers etc.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.

Education

Bachelors Degree - Cybersecurity

Florida Technical College, Orlando, FL
08.2024

Associates degree - Network Administrator

Florida Technical College, Orlando, FL
05.2022

GPA: 3.8, the President’s List Award. Obtained the Dean’s List Award.

High School Diploma -

Seminole High School
06.2019

GPA: 3.8, Made the National Honor Society List. Obtained the Principles Award. Obtained the Honor Roll/

Skills

  • Critical Thinking
  • Time Management
  • Customer Service
  • Computer Proficiency
  • Telecommunications
  • Multitasking
  • Interpersonal Skills
  • Teamwork
  • Data Entry
  • Problem-Solving
  • Research Abilities
  • Service Oriented
  • Progress Reporting
  • Attention to Detail
  • Strategic Planning
  • Group Facilitation

Timeline

Advisor II Intermediate Support - Concentrix
04.2022 - 08.2023
Customer Care Agent - Continuum Global Solutions
06.2021 - 02.2022
Customer Service - Winn Dixie
10.2019 - 05.2020
Florida Technical College - Bachelors Degree, Cybersecurity
Florida Technical College - Associates degree, Network Administrator
Seminole High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Zackariah SilerAdvisor II Blended Support