Summary
Overview
Work History
Education
Timeline
Generic

Zackarie Lee

Santaquin,UT

Summary

I am a peek performing restaurant worker skilled at welcoming guests and overseeing dining operations. I am proficient in balancing server work loads, kitchen staff limits and customer desires. I am calm and level-headed in most types of situations. I try to stay up to date/ current on all menu items and am consistently offering targeted recommendations to meet individual customer needs. I am knowledgeable about handling special dietary requirements and general food safety standards. I am dependable, reliable and hardworking with basic knowledge of cleaning, sanitizing and stocking of all supplies needed to make the restaurant run efficiently.

Overview

8
8
years of professional experience

Work History

Host, Server, Dishwasher

Denny's Restaurant
03.2019 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Followed supervisor instructions to complete tasks on time.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.

General Laborer

Coleman Excavation
Provo, UT
11.2017 - 06.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.

General Laborer

Ault Excavation
Spanish Fork, UT
03.2015 - 09.2015
  • Read work orders to determine work assignments and equipment and materials needed.
  • Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
  • Notified supervisors of defective equipment or material.
  • Mentored new employees by providing guidance on safety and proper techniques.
  • Followed written instructions to construct various types of equipment.
  • Provided maintenance for construction equipment.

Education

High School Diploma -

Spanish Fork High School
Spanish Fork, UT
05.2014

Timeline

Host, Server, Dishwasher

Denny's Restaurant
03.2019 - Current

General Laborer

Coleman Excavation
11.2017 - 06.2018

General Laborer

Ault Excavation
03.2015 - 09.2015

High School Diploma -

Spanish Fork High School

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Zackarie Lee