Zackary Alsaidi
Hamtramck
Summary
Nominated for best Customer Service and Delivery Driver of the Year Performance and Wellness as well Organization.
Overview
10
10
years of professional experience
Work History
Delivery Driver
UPS Customer Center
Livonia, MI
08.2019 - Current
- Choose the best routes in accordance with delivery instructions to meet tight deadlines
- Kept track of customer orders
- Followed all company policies and procedures during my shift
- Drove a company truck for pick-ups and deliveries in the local and intra-state areas
- Loaded and secured items in trucks to avoid parcel damage during delivery
- Worked overnight shifts to meet coverage needs during peak periods
- Completed and submitted all required logs and paperwork on a daily basis
- Recorded each delivery using proper paperwork before leaving the warehouse
- Kept warehouse and associated outside areas neat and clean at all times
- Drive a delivery vehicle that is both safe and efficient
- Made on-time deliveries by selecting the most efficient and effective routes
- Contacted customers to confirm and coordinate delivery times prior to delivery
- Handled customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
- Kept dispatchers informed of any changes, such as route issues or weather delays, that could affect delivery schedules
Package Handler
Amazon Prime Products
Pontiac, MI
01.2015 - 08.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
Wholesale merchant
Costco Wholesale
Livonia, MI
02.2015 - 01.2019
- Controlled advertisements and related setups in grocery stores for specific items
- Traveled to different stores to restock and remove items within stores
- Retagged shelves
- Stocked new items upon delivery
- Educated customers about promotions to increase sales
- Kept a clean and organized work space
Education
High School - Physics And Science
Horizon High School
Hamtramck, MI01.2016
Skills
- Certified Forklift Operator
- Organization
- Results-driven
- Multi-Task Management
- Customer service-oriented
- Excellency in Delivery and Performance
- Exceeding Expectations
- Safe driver
- Loading and unloading
- Creative problem solving
- Shipping and receiving
- Customer service
Timeline
Delivery Driver
UPS Customer Center
08.2019 - Current
Wholesale merchant
Costco Wholesale
02.2015 - 01.2019
Package Handler
Amazon Prime Products
01.2015 - 08.2019
High School - Physics And Science
Horizon High School