Overview
Work History
Education
Certification
Interests
Timeline
Generic

Zackary Cervantes

Montebello,CA

Overview

14
14
years of professional experience
1
1
Certification

Work History

Meat Clerk and Seafood Manager

Ralphs Grocery Kroger
12.2022 - 12.2023
  • Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
  • Prepared and packaged meat products by cutting and grinding meat to customer specifications.
  • Used strong communication skills to address customer inquiries or concerns promptly and professionally.
  • Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
  • Worked closely with supervisors to address any discrepancies found in inventory counts or order fulfillment processes immediately.
  • Ensured freshness of products by monitoring inventory levels and maintaining proper storage conditions.
  • Collaborated with store management to develop promotional strategies that increased sales during peak seasons or special events.
  • Enhanced customer satisfaction by providing knowledgeable assistance and personalized recommendations for seafood selections.
  • Resolved customer issues promptly and professionally, demonstrating commitment to exceptional service standards.
  • Maintained high-quality standards by ensuring proper storage, temperature control, and handling of seafood products.
  • Ensured compliance with all applicable health codes and regulations to maintain a safe working environment for employees and customers alike.
  • Managed inventory levels efficiently by conducting regular stock checks and placing timely orders with suppliers.
  • Prepared and placed seafood cuts and products in display counter to appeal to customers.
  • Wrapped, weighed, labeled and priced cuts of seafood.
  • Created clean and inviting appearance for fresh seafood cases to encourage sales.
  • Managed daily work schedules for seafood staff.
  • Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Substance Abuse Clinical Assistant

Gooden Wellness Center
07.2017 - 10.2022
  • Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
  • Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
  • Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to Substance Use Disorder and emotional health.
  • Followed comprehensive clinical protocols to safeguard patient safety and autonomy.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Documented session notes accurately and timely, ensuring adherence to ethical standards and confidentiality policies.
  • Developed trust and rapport within a group counseling setting by maintaining a safe, non-judgmental environment.
  • Guided residents in group sessions to assist in overcoming dependencies and adjustments to life.
  • Cofacilitated groups alongside therapists or interns as needed for additional support during challenging sessions or transitions in clientele makeup.
  • Encouraged healthy coping strategies and provided support for individuals experiencing grief, loss, or trauma.

Sales Associate, Sales Associate Supervisor

Ross Dress for Less
07.2011 - 04.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Student Guide

Citrus College
01.2010 - 01.2011
  • Built personal relationships with Exchange Students to promote positive experiences.
  • Guided groups of up to 15 students on scheduled tours.
  • Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for Students.
  • Collaborated on group projects to complete professional deliverables with Exchange Student for study abroad.
  • Organized extracurricular activities to broaden students'' exposure to new skills, experiences, and learning for study abroad students from other countries.

Education

Associate of Applied Science - Psychology, Drug Studies

Rio Hondo College
Whittier, CA
06-2026

Certification

  • Working on last few credits for the Certified Drug Studies Counselor program at Rio Hondo College.

Interests

  • Playing Sports
  • Volunteering
  • Team Sports
  • Historical Exploration
  • Outdoor Recreation
  • Cooking
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Guitar and Music

Timeline

Meat Clerk and Seafood Manager

Ralphs Grocery Kroger
12.2022 - 12.2023

Substance Abuse Clinical Assistant

Gooden Wellness Center
07.2017 - 10.2022

Sales Associate, Sales Associate Supervisor

Ross Dress for Less
07.2011 - 04.2016

Student Guide

Citrus College
01.2010 - 01.2011

Associate of Applied Science - Psychology, Drug Studies

Rio Hondo College

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Zackary Cervantes