Zackary Crotty
Sorrento,FL
Summary
Service-focused General Manager dedicated to delivering positive customer experiences. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Seamlessly transferred these skill sets into a hospital setting as a Licensed Practical Nurse in an Orthopedic, Medical/Surgical setting.
Overview
14
14
years of professional experience
Work History
Licensed Practical Nurse
AdventHealth Waterman
01.2024 - Current
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
Senior Nurse Tech
AdventHealth Waterman
08.2022 - 12.2023
- Designated Orthopedic Preceptor responsible for training patient care technicians
- Obtain patient vital signs and report results to staff nurse or physician, noting changes from prior measurements.
- Monitor, track and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Completed Be Safe training and attended training with Physical Therapy Staff for proper techniques in ambulating post operative Orthopedic patients
- Received the "Honey Bee" Award for exemplary patient care by non-certified staff in January 2023
General Manager
Factory Select Homes
08.2020 - 06.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
General Sales Manager
Cory Fairbanks Mazda
09.2011 - 03.2020
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards fairly.
- Maintained extensive knowledge of company products and services.
Education
Associate of Science - Nursing
Lake Sumter State College
Leesburg, FL05-2025
Licensed Practical Nursing
Lake Technical Center
Eustis, FL11.2023
Certificate - Basic Law Enforcement
Lake Tech Institute of Public Safety
Tavares,FL05.2011
Associate of Arts - General Studies
Valencia College
Orlando, FL05.2008
Skills
- Ultrasound IV Certification
- Verbal and Written Communication
- Team Player
- Customer Service
- Patient Relations
- Attentive and Observant
- Department Oversight
- Relationship Management
- Problem Anticipation and Resolution
- Transcription and Dictation
Accomplishments
National Technical Honors Society- Lake Tech 2023
Clinical Excellence Award- Lake Tech 2023
Lake Sumter Dean's List- Fall 2024
AdventHealth Nightingale Nursing Award- November 2024
Daisy Award Nominee- March 2025
Timeline
Licensed Practical Nurse
AdventHealth Waterman
01.2024 - Current
Senior Nurse Tech
AdventHealth Waterman
08.2022 - 12.2023
General Manager
Factory Select Homes
08.2020 - 06.2022
General Sales Manager
Cory Fairbanks Mazda
09.2011 - 03.2020
Associate of Science - Nursing
Lake Sumter State College
Licensed Practical Nursing
Lake Technical Center
Certificate - Basic Law Enforcement
Lake Tech Institute of Public Safety
Associate of Arts - General Studies
Valencia College
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