Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zackary Geron

Laughlin,NV

Summary

Hardworking Automotive Technician with 2 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.

Overview

4
4
years of professional experience

Work History

Service Technician

Walmart
09.2023 - Current
  • Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
  • Streamlined repair processes for increased efficiency and improved turnaround times on vehicle services.
  • Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
  • Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
  • Assisted in training junior technicians, sharing knowledge of advanced diagnostic techniques and best practices for quality repairs.
  • Reduced rework rates by consistently performing thorough inspections and accurately identifying all necessary repairs.
  • Implemented preventative maintenance programs to extend the life of vehicles and minimize costly repairs for customers.
  • Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.
  • Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
  • Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
  • Saved customers money by recommending appropriate maintenance schedules based on vehicle usage patterns.
  • Improved shop efficiency with systematic organization of tools, equipment, and parts inventory management systems.
  • Contributed to team success by sharing technical expertise during challenging diagnostic scenarios or difficult repairs.
  • Stayed current on industry trends, attending training seminars regularly to update skills as new technologies emerged in automotive repair.
  • Maintained strong relationships with parts suppliers for expedited delivery, ensuring minimal downtime for customers awaiting vehicle repairs.
  • Demonstrated commitment to quality control by adhering closely to manufacturer specifications during all service procedures.
  • Recognized potential warranty concerns while servicing vehicles, liaising effectively with manufacturers regarding coverage issues when necessary.
  • Boosted revenue through upselling additional services after careful evaluation of each client''s unique needs.
  • Provided valuable feedback to management on opportunities for operational improvement, resulting in streamlined processes and increased profitability.
  • Enhanced overall shop reputation by consistently delivering high-quality repairs that exceeded customer expectations.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
  • Located and removed defective parts for skilled adjustment, repair or replacement.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Established clear repair plans with line-item details of expected labor and parts costs.
  • Examined new and replacement parts to uncover defects.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Performed safety and emissions inspections.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Repaired and replaced worn and damaged components.
  • Read and followed technical documentation to complete accurate repairs.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Investigated customer complaints to identify cause of malfunctions.
  • Coordinated with parts department to determine availability of necessary components.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Performed emissions tests according to standard procedures.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Aligned systems with manufacturer specifications through skilled calibration.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Freight Team Associate

Home Depot
12.2022 - 09.2023
  • Improved warehouse efficiency by organizing and managing the freight team''s daily tasks.
  • Reduced order processing times through accurate inventory management and product placement.
  • Enhanced team performance by providing ongoing training, support, and feedback to associates.
  • Ensured timely deliveries by coordinating with drivers and maintaining clear communication channels with customers.
  • Increased accuracy in shipping processes through meticulous verification of orders before loading onto trucks.
  • Safeguarded company assets by implementing security protocols and maintaining a clean, organized warehouse environment.
  • Streamlined inbound freight procedures for faster unloading, sorting, and storage of shipments.
  • Maximized space utilization by optimizing warehouse layout design and organization strategies.
  • Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
  • Collaborated with other departments to ensure seamless integration of freight operations within the company''s overall supply chain process.
  • Achieved on-time delivery goals through effective route planning and scheduling adjustments based on real-time data analysis.
  • Minimized shipment errors by conducting thorough quality control checks during packing stages.
  • Boosted customer satisfaction rates with prompt resolution of complaints or issues regarding shipments or product handling.
  • Assisted in preparing detailed reports on freight team performance metrics for management review and action planning purposes.
  • Contributed to cost-saving initiatives by identifying areas for process improvement and waste reduction in warehouse operations.
  • Supported smooth transition during peak seasons by recruiting temporary staff members as needed to handle increased workload demands efficiently without compromising service levels or quality expectations from clientscustomers.
  • Participated ongoing professional development opportunities staying current industry trends best practices freight management techniques further enhancing skills knowledge base ultimately benefiting company''s bottom line outcomes.
  • Conducted regular inspections all equipment/tools used staff members ensuring maintained optimal working condition preventing potential accidents injuries.
  • Coordinated cross-functional activities between various departments such as sales, purchasing and logistics ensuring streamlined flow information throughout organization leading improved overall business performance results.
  • Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
  • Loaded and unloaded trucks.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Lifted and moved items weighing [Number] pounds multiple times per shift.
  • Offered friendly, prompt customer service by answering questions, resolving issues quickly and checking system for inventory.
  • Operated pallet jacks and forklifts to move freight and load trucks.
  • Kept [Type] work areas neat and tidy by removing paper, trash and debris and sweeping floors.
  • Loaded and unloaded [Type] freight manually or using company-provided equipment.
  • Scanned items on arrival and departure to create accurate tracking records.
  • Complied with company and legal requirements to maintain safe working environment.
  • Documented freight movement to prevent lost or misplaced items.
  • Received and carefully unpacked [Timeline] deliveries of [Product or Service] and placed items on pallets for warehouse storage.
  • Inspected trailers before loading and after unloading, checking for unsecured items and missed cartons.
  • Used pallets, straps and load bars to secure freight for transport.
  • Collaborated with team members to resolve challenges and improve productivity.
  • Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Inspected freight for any damage or faults prior to loading.
  • Maintained inventory records for accurate tracking of goods and to minimize loss.
  • Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
  • Verified and noted count and condition of cargo received.
  • Operated computer systems to track shipments to improve efficiency and accuracy.
  • Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
  • Blocked and braced freight to prevent shifting and product damage during transport.
  • Packed items to meet shipping requirements.
  • Communicated with drivers and dispatch to coordinate delivery schedules.
  • Attached labels to finalized products before shipment.
  • Sorted and organized packages to make deliveries to correct address.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Helped train new employees in safe practices and warehouse procedures.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Operated equipment while observing standard safety procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Assembled pallets and crates for secure transportation of materials.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Strapped items down over protective padding to secure throughout transportation.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Managed warehouse operations and verified proper shipment procedures.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.

Sales Associate

Home Depot
08.2022 - 09.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Assistant Manager

Splendid China
03.2020 - 09.2021
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Education

High School Diploma -

Laughlin High School
Laughlin, NV
05.2023

Skills

  • Automotive Maintenance
  • Installations and Repairs
  • Vehicle Maintenance and Repair
  • Parts Replacement
  • Fluid Checks
  • Safety Inspections
  • Automatic Transmissions
  • Time Management
  • Vehicle Inspections
  • Customer Service
  • Fluid Exchanges
  • Drivability Diagnostics
  • Preventative Maintenance
  • Battery Services
  • Problem Solving
  • Tire Services
  • Job Scheduling
  • Changing Oil
  • Chemical Disposal
  • System Repairs
  • Ticket Writing
  • Preventive Maintenance
  • Inspecting Vehicles
  • Issue Resolution
  • Vehicle Inspection
  • Estimating Work
  • Repair Quotes
  • Heavy Lifting
  • Hand and Power Tools
  • Ordering Supplies
  • Problem-Solving
  • Safety Awareness
  • Service Scheduling
  • Vendor Relations
  • Purchasing Parts and Inventory
  • Replacing Parts
  • Strong Work Ethic
  • Customer Relationship Management (CRM)
  • Scheduled Services
  • Relaying Complex Information
  • Flexible Schedule
  • Hazardous Waste Management
  • Bay Management
  • Replacing Filters
  • Electrical Understanding
  • Installing Equipment
  • Operating Air Compressors
  • Maintaining Records
  • Team Collaboration
  • Contract Negotiation
  • Inventory Organizing
  • Preparing Work Orders
  • Customer Relations
  • Changing Tires
  • Preventive Maintenance Services
  • Supply Ordering
  • Maintenance Scheduling
  • Optimizing Engine Performance
  • Diagnostic Abilities
  • Managing Parts
  • Quality Assurance Inspections
  • Roadside Repair
  • Quality Assurance
  • Valid Driver's License

Timeline

Service Technician

Walmart
09.2023 - Current

Freight Team Associate

Home Depot
12.2022 - 09.2023

Sales Associate

Home Depot
08.2022 - 09.2023

Assistant Manager

Splendid China
03.2020 - 09.2021

High School Diploma -

Laughlin High School

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Zackary Geron