Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zackary Gilkeson

Wildwood,MO

Summary

Always eager, ready and willing to assist fellow employees with job tasks. Excels at various duties and assignments and learns quickly when faced with unfamiliar tasks. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking, reliable and trustworthy. Has great communication, team working and team building skills. Understands how to properly handle and diffuse situations and provide solutions. Cares for the safety and wellbeing of all patrons to insure the best possible experience.

Overview

2
2
years of professional experience

Work History

Lifeguard

Midwest Pool Management
05.2023 - 05.2023
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Maintained skills by participating in thorough lifeguard drills and training sessions.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Collaborated closely with management to identify areas for improvement within our own facility.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Gave multiple private and group lessons to students 5-13 years of age on everything from basic water safety and skills to advanced swimming strokes and techniques.

Ski Lift Operator

Hidden Valley Ski Resort
11.2022 - 03.2023
  • Enhanced customer experience by efficiently operating ski lift equipment and ensuring safety procedures were followed.
  • Maintained a safe skiing environment with regular inspections of lift machinery and reporting any issues to management.
  • Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
  • Increased guest satisfaction by providing friendly assistance with loading and unloading ski equipment onto the lifts.
  • Collaborated with other mountain staff to ensure timely opening and closing of ski lifts, maintaining optimal operation hours for guests.
  • Ensured proper functioning of ski lift communication systems, enabling smooth coordination between operators and mountain personnel.
  • Contributed to a positive work culture by actively participating in team meetings, sharing feedback, and offering suggestions for improvement.
  • Upheld high standards of cleanliness around the ski lift area, promoting an inviting atmosphere for all guests.
  • Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
  • Fostered relationships with other departments within the resort to coordinate seamless transitions between various activities and services for guests.
  • Interpreted forecasted snow conditions to prepare for snow removal.
  • Performed pre-operation inspections and post-operation shutdown procedures.
  • Maintained lift mazes, ramps and signs.

Lifeguard

Midwest Pool Management
05.2022 - 08.2022
  • Same responsibilities as listed in summer of 2023

Team Member

Polo Ralph Lauren Factory Outlet
09.2021 - 03.2022
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
  • Boosted sales with effective product recommendations based on customer needs and preferences.
  • Strengthened team collaboration, participating in daily meetings to discuss goals and strategies for improvement.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Assisted in successful promotional events, engaging customers and driving sales growth.
  • Contributed to loss prevention efforts by conducting regular security checks and reporting suspicious activities.
  • Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
  • Supported store management with various administrative tasks, such as scheduling and recordkeeping.
  • Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
  • Developed strong relationships with regular customers which increased return visits.
  • Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidents.

Restaurant Team Member

Five Guys Burger And Fries
01.2021 - 05.2021
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
  • Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Monitored food quality and freshness throughout day.
  • Cut, sliced, prepared and ground meat, fruits and vegetables to prepare for cooking.

Education

Bachelor of Arts - Business Marketing

Georgia Southern University
Statesboro, GA
05.2027

High School Diploma -

Lafayette High School
Wildwood, MO
05.2023

Skills

  • Excellent Communication
  • Training and mentoring
  • Team Collaboration
  • Pool operations
  • Equipment Oversight/Maintenance/Operation
  • Physical Fitness
  • Strong swimming ability
  • Leadership Qualities

Timeline

Lifeguard

Midwest Pool Management
05.2023 - 05.2023

Ski Lift Operator

Hidden Valley Ski Resort
11.2022 - 03.2023

Lifeguard

Midwest Pool Management
05.2022 - 08.2022

Team Member

Polo Ralph Lauren Factory Outlet
09.2021 - 03.2022

Restaurant Team Member

Five Guys Burger And Fries
01.2021 - 05.2021

Bachelor of Arts - Business Marketing

Georgia Southern University

High School Diploma -

Lafayette High School

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Zackary Gilkeson