Zackary Hale

Director of Facilities and Administration

September 2024 – Current

Manage all aspects of facility operations, including HVAC systems, plumbing, electrical, and building maintenance, ensuring safety and efficiency.

• Lead large-scale commercial projects, ensuring adherence to safety codes, timelines, and organizational standards.

• Develop and implement policies, procedures, and standards for equipment operation, preventive maintenance, and facility operations.

• Create comprehensive preventive maintenance plans to optimize facility performance and minimize downtime.

• Supervise and mentor a facilities team, providing training and overseeing daily operations to maintain high performance.

• Collaborate with vendors for the procurement, installation, and repair of commercial equipment.

• Monitor compliance with safety regulations and environmental standards, ensuring all operations meet or exceed legal and organizational guidelines.

• Manage budgets for facility projects, ensuring cost control without compromising quality or safety.

• Proficient in Joint Commission standards
• Developed and implemented policies, procedures, and standards for facility operations.
• Managed the day-to-day operations of the facilities department, including maintenance, housekeeping, and security staff.
• Oversaw safety inspections and ensured compliance with all applicable laws and regulations.
• Supervised a team of custodial staff to ensure proper maintenance of building systems and equipment.
• Coordinated with outside vendors for installation or repair services on facility equipment.
• Created budgets for facility projects and monitored expenditures to stay within budget limits.
• Ensured that all emergency protocols were followed in case of fire or other disasters.
• Organized training programs for staff members on how to properly operate equipment used in the facility.
• Conducted periodic audits of facilities management processes to ensure accuracy and compliance with established standards.
• Maintained detailed records of all repairs completed on facility assets.
• Participated in meetings with external partners such as government agencies or contractors.
• Assisted in developing long-term plans for improving existing infrastructure or constructing new buildings.
• Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
• Acquired, distributed and stored supplies.
• Established department goals and deadlines.
• Oversaw construction and renovation projects to meet environmental, health and security standards.
• Led a team of 4 facilities managers, 2 maintenance team members and 150 support staff in the maintenance, operation, and safety of all company facilities, including buildings, grounds, and equipment
• Developed and implemented strategic plans and policies to optimize facility operations, improve energy efficiency, and ensure compliance with regulatory requirements and industry standards
• Oversaw facility improvement projects from conception to completion, including budgeting, scheduling, and contractor management
• Managed the facilities budget, monitored expenses, and identified cost-saving opportunities while maintaining quality standards and service levels
• Collaborated with internal stakeholders, including department heads and senior management, to understand facility needs and priorities and develop plans to address them effectively
• Negotiated contracts with vendors, suppliers, and service providers for facility-related services and supplies, ensuring competitive pricing and service quality.

• Work with the clinical team and facility manager to provide day to day treatment continuity
• Crisis management and intervention including safety plans, risk assessments
• Responsible for client shift note and group note documentations
• Accompany clients on outings and to AA/CODA and other meetings
• Establish a constructive therapeutic community in accordance with Ascend's clinical values
• Maintain cleanliness and organization of physical space to keep facility organized and safe.

• The lead mentor is responsible for ensuring clinical program structure and community rules are followed during AM shifts
• Additionally, this position takes on a leadership role within the facility and promotes Ascend's culture of quality, attention to detail, and patient care amongst the mentors
• Provided direct care and supervision to clients in the milieu programs
• Engaged in various community service activities.

• The residential mentor is responsible for the care and supervision of adolescent clients enrolled at Ascend
• Provided a safe, warm, and homelike atmosphere throughout the facility and assisted clients in maintaining boundaries and providing emotional support when needed.

• Met and exceeded quotas to deliver club goals
• Maintained a productivity of 75 calls a day and gathered new referrals to bring in new members and drive guest traffic.

• As a server at the Bel-Air Bay Club, I was responsible for providing exceptional guest experiences in a range of settings, including wedding catering, private events, and the exclusive summer club. My duties included serving food and beverages, maintaining a professional and welcoming atmosphere, and ensuring guest satisfaction. Additionally, I assisted with maintaining the tennis courts, supporting the smooth operation of the club’s amenities, and collaborating with team members to meet the high standards of service expected by members and event clients.