Vanessa Sangchampa
Placentia,CA
Overview
7
7
years of professional experience
Work History
Office Manager
27 Diamonds Interior Design
11.2022 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Sales Associate
Bassett Salon Solutions
04.2021 - 10.2022
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Processed product returns and assisted customers with other selections.
- Increased sales by offering advice on purchases and promoting additional products.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts.
Server
Hollybrook Senior Living
04.2020 - 11.2020
- Maintained a clean and orderly dining area for an enjoyable resident experience.
- Assisted wait staff with timely food delivery and resident requests.
- Communicated with servers and chef to expedite food delivery.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Inspected stocks to identify shortages, replenish supply of food delivery items and maintain consistent inventory.
Sales Associate
Zara
01.2019 - 12.2019
- Success in this sales position meeting weekly and monthly quotas. I contributed to floor sales by helping customers when needed, helped promote new collections, and kept maintenance of the floor
- My customer service skills and problem solving continued to grow immensely during my time here
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Processed orders through system and coordinated product deliveries
Sales Advisor
H&M
03.2017 - 01.2019
- Over two years of experience in the sales and retail field, in which I gained extraordinary people interaction skills, teamwork, attention to detail, and hard- work
- Impressive customer service skills in which to ensure our customers are attended to and proceed with a positive experience. Experience with success and composure working in a fast paced environment
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions
Education
Some College - Marketing
Fullerton College
Fullerton, CAHigh School Diploma -
Wilson High School
Long Beach, CASkills
- Order and Refund Processing
- Cash Register Operations
- Customer Service & Assistance
- Upselling Products & Services
- Proficient in Microsoft Word & Excel
- Punctual & Dependable
- Flexible & Adaptable
- Conflict Resolution
- Data Entry
- Sales Trends
- Retail Knowledge
Timeline
Office Manager
27 Diamonds Interior Design
11.2022 - 03.2024
Sales Associate
Bassett Salon Solutions
04.2021 - 10.2022
Server
Hollybrook Senior Living
04.2020 - 11.2020
Sales Associate
Zara
01.2019 - 12.2019
Sales Advisor
H&M
03.2017 - 01.2019
Some College - Marketing
Fullerton College
High School Diploma -
Wilson High School
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