Zackary McGuire
Ridgecrest,CA
Summary
HR professional with solid expertise in talent acquisition, employee relations, and performance management. Known for fostering collaborative team environments and driving results. Versatile, adaptable, and reliable with strong skills in conflict resolution, strategic planning, and communication. Ready to make significant impact by aligning workforce capabilities with organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Complaints Manager /Affirmative Employment Manager
NAVAL AIR WARFARE CENTER WEAPONS DIVISION
11.2022 - Current
- Oversee processing of informal and formal EEO complaints, ensuring compliance with MD 110, 29 CFR 1614, and DoN Complaints Manual.
- Guide EEO counselors in framing claims, interview preparation, and reviewing statements, while managing ADR (Mediation) requests and scheduling.
- Independently manage formal complaints, including acknowledgment, investigations, witness notifications, ROI reviews, and appeal file preparation, ensuring 100% timeliness.
- Train supervisors and employees on the EEO process, harassment, and supervisor responsibilities.
- Lead EEO staff training in collaboration with ELR and OGC, ensuring comprehensive understanding of roles and processes.
- Analyze and report data on complaints to support commander briefings and identify key trends/issues within the command.
- Implemented an ADR process improvement plan using PowerApps to streamline requests and improve processing time.
- Enhanced timeliness in the informal complaint process by training counselors on time management.
- Conduct trend and barrier analysis for MD-715 compliance, executing action plans and collaborating with stakeholders to address deficiencies.
- Serve as a diversity advisor, coordinating events, ensuring compliance, and facilitating cross-organizational collaboration.
- Lead DEOCS focus groups and address stakeholder concerns with tailored solutions, fostering positive relationships for project success.
Equal Employment Specialist
NAVAL AIR WARFARE CENTER WEAPONS DIVISION
11.2022 - 11.2023
- Processed informal complaints within federally regulated timelines (MD 110, 29 CFR 1614, DoN Complaints Manual), including counseling, fact-finding, and resolution discussions
- Drafted all required documents (Notice of Rights, Memorandums, Time Notices, etc.) and created a processing diagram to assist counselors with timely, protocol-compliant case handling
- Trained staff on informal EEO processing and promoted ADR to resolve complaints via mediation
- Served as ADR Convener, coordinating availability of parties and facilitating the mediation process
- Developed ADR procedures for counselors and conveners to ensure compliance with EEOC and Navy protocols
- Managed formal complaints, ensuring compliance with MD-110, 29 CFR 1614, and DoN Complaints Manual through processing, drafting, reviewing, and monitoring investigation reports, elections, and communications
- Ensured compliance with timelines and laws for formal complaints and served as a neutral party between agency and complainant
- Oversaw Reasonable Accommodations (RA) processing, averaging 19 days, ensuring compliance with Rehabilitation Act, ADA, and ADAAA
- Drafted RA documents and decision letters, and trained staff on RA processing
- Advised diversity action teams on event planning, coordination, and legal compliance
- Processed MD 715 reporting data (time-in-grade analysis, Mission Critical Occupation Analysis), and assisted with final review and data verification of Parts A-J
- Led several initiatives, including business plan development, ROI checklist enhancement, website migration, and high-grade panel tracking improvements
Human Resources Generalist
ALTAONE FCU
06.2021 - 10.2022
- Led new employee orientation and accounts training, managed HRIS (Paycom) records, system maintenance, and addressed employee inquiries on benefits, leaves, and job openings
- Advised supervisors on employee relations, recruitment, talent acquisition, and leadership development, ensuring compliance with Title VII and EEOC standards
- Spearheaded DEI initiatives, including training, unconscious bias programs, and mentorship to promote workplace inclusion
- Administered the EEO-1 Component Report and developed compliant interview questions
- Led departmental reporting using HRIS analytics to ensure legal compliance across benefits, performance, payroll, and recruitment
- Conducted investigations into employee relations matters, ensuring timely resolutions on conduct, performance, and grievances
- Processed personnel actions (discipline, promotions, benefits) and managed the employee training program
- Educated employees on benefits, facilitated new hire enrollment, and served as backup in payroll processing
- Collaborated with CEO on strategic planning and workforce development
- Conducted exit interviews, analyzed turnover, and performed regular HR process audits for compliance
Member Service Specialist I, II, and III
ALTAONE FCU
04.2018 - 06.2021
- Assisted members with transactions, including account transfers, loan applications, payments, fraud prevention, and technical support for online banking
- Managed secure messages, live chats, and electronic service inquiries, maintaining a service level of 80% or higher, and updating online banking secure access for the call center
- Trained new hires, created/updated departmental procedures, and ensured new employees had the tools for success
- Supported hiring processes, participated in interviews, and coached employees for improved performance
- Reviewed daily employee work for accuracy and filed electronically
- Handled escalated calls professionally, resolving concerns while maintaining strong client rapport
Front Office Manager and Front Desk
HAMPTON INN AND SUITES BY HILTON
08.2016 - 07.2021
- Performed clerical duties, including answering calls, processing reports, filing, organizing employee documents and invoices, and balancing funds
- Managed quality assurance for the hotel, tracking safety inspections, fire drills, emergency procedures, employee rosters, and training records for audits
- Ensured employees were up to date with training and aligned with job roles
- Supported the hiring process, employee coaching, performance reviews, payroll tracking, and ordering office/gift shop supplies
- Managed a team of four
- After retrieving the job at AltaOne FCU, I would assist on an as needed basis until July 2021
Tutor
CERRO COSO COMMUNITY COLLEGE
09.2015 - 05.2016
- Responsible for tutoring students with their coursework in Algebra, Sociology, and Psychology to enhance their learning experience and prepare them with the tools to advance to the next course
- Created a positive learning environment to motivate students and reduce anxiety
- Implemented personalized study strategies for improved academic performance and confidence in students
- Enhanced understanding of complex subjects with clear explanations and relatable examples
- Encouraged critical thinking and problem-solving skills through interactive activities
- Mentored students in goal-setting and time management to foster independence in learning
- Provided homework assistance using specific curriculum and materials
- Supported students with helpful study habits and exam strategies
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills
Temporary Team Member-Store Opening
JOANN FABRIC AND CRAFT
06.2014 - 09.2014
- Responsible for preparing the store for opening to the public, serving as a stocking associate, cashier, and fabric counter worker
Team Member
TACO BELL
09.2013 - 05.2014
- Responsible for overseeing all cleaning activities of the restaurant staff
- Worked all functions of the restaurant: cashier, drive-thru order taker/cashier, line worker, and fryer
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day
- Greeted customers entering store and responded promptly to customer needs
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
Education
Master of Science - Industrial And Organizational Psychology
Capella University
Minneapolis, MN06-2025
MBA - Human Resource Management
Capella University
Minneapolis, MN05-2023
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZ03-2018
Associate of Arts - Psychology
Cerro Coso Community College
Ridgecrest, CA05-2016
Skills
- Strategic Data Analysis & Reporting
- Organizational Development & Change Management
- Talent Acquisition & Recruitment Strategy
- Employee Relations & Conflict Resolution
- Benefits Administration & Compliance (FMLA/CFRA, Workers' Compensation)
- Leadership & Performance Management
- Advanced HRIS Expertise (Paycom)
- Problem Solving & Resourcefulness
- Exceptional Communication & Stakeholder Engagement
- Time Management & Prioritization
Certification
- Certification of Human Resource Management
Awards
- 2024
Business Innovation Award Nomination/Naval Air Warfare Center Weapons Division
Human Capital Management Group Employee of the Quarter (Quarter 3)/Naval Air Warfare Center Weapons
Division - 2023
Special Act/Service Cash Award/ Naval Air Warfare Center Weapons Division - 2021
Certificate of Excellence/AltaOne FCU
Timeline
Complaints Manager /Affirmative Employment Manager
NAVAL AIR WARFARE CENTER WEAPONS DIVISION
11.2022 - Current
Equal Employment Specialist
NAVAL AIR WARFARE CENTER WEAPONS DIVISION
11.2022 - 11.2023
Human Resources Generalist
ALTAONE FCU
06.2021 - 10.2022
Member Service Specialist I, II, and III
ALTAONE FCU
04.2018 - 06.2021
Front Office Manager and Front Desk
HAMPTON INN AND SUITES BY HILTON
08.2016 - 07.2021
Tutor
CERRO COSO COMMUNITY COLLEGE
09.2015 - 05.2016
Temporary Team Member-Store Opening
JOANN FABRIC AND CRAFT
06.2014 - 09.2014
Team Member
TACO BELL
09.2013 - 05.2014
- Certification of Human Resource Management
Master of Science - Industrial And Organizational Psychology
Capella University
MBA - Human Resource Management
Capella University
Bachelor of Science - Psychology
University of Phoenix
Associate of Arts - Psychology
Cerro Coso Community College
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