Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Zackary Peer

West Jordan,UT

Summary

Highly motivated, effective communicator and problem solver who has successfully completed one overseas deployment. Works well with team members and groups from diverse backgrounds. A never quit, never give up mentality and the means and determination to always find success.

Overview

9
9
years of professional experience

Work History

Collections Team Lead

EnviroServe
Sandy, UT
04.2023 - Current
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Reached out to customers to discuss late payments and options for remitting amounts due.
  • Developed and improved procedures for collection of past due amounts.
  • Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Reduced total delinquency 26% in three months.
  • Created and maintained weekly and monthly reports for all Aging Management and Accounts Receivable.
  • Reduced losses by restructuring loan payment plans.

Team Lead

Arivo Acceptance
West Valley City, UT
06.2023 - 11.2024
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Identified opportunities for process improvements, implementing changes when required.
  • Collaborated with other departments to develop effective solutions that meet customer needs.

Collections Specialist

MACU
Sandy, UT
10.2022 - 04.2023
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Met demands of busy collections group by performing high volume of daily calls.

Collection Manager

StuCo LLC
Salt Lake City, UT
04.2021 - 08.2022
  • Provided a fun and positive work environment.
  • Managed and helped employees stay on top of work goals as well as their own personal goals.
  • Communicated regularly with team members as well as clients to bridge the gap to be able to work together to find success.
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Developed and improved procedures for collection of past due amounts.
  • Managed daily posting of payments to customer accounts.
  • Updated accounts with documentation of interactions and current information.
  • Completed investigations of customer accounts and payment histories.
  • Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Collaborated with legal resources and recovery teams to manage default issues.

Account Manager

Arivo Acceptance LLC
Sandy, UT
08.2019 - 03.2021
  • Completed skip traces on customers failing respond to collection efforts.
  • Processed payments over phone and set up recurring drafts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Negotiated extensions to assist customers in paying overdue accounts.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Performed research and due diligence to resolve issues in timely manner.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.

Account Manager

Prestige Financial
Draper, UT
08.2015 - 07.2019
  • Excellent communicator who effectively conveys information verbally and in writing
  • Strong ability to create and build a culture that allows for cohesive efforts while attaining peak performance and efficiency
  • Computer-literate, proficient in a wide variety of applications including word and excel
  • Team player with the ability to effectively prioritize and complete projects
  • Proven relationship-builder with strong interpersonal skills and trustworthy
  • Innovative problem-solver who can generate workable solutions and resolve complaints
  • Resourceful team player who builds trusting relationships with customers and co-workers
  • Productive worker with solid work ethic who successfully completes tasks
  • Highly motivated self-starter who takes initiative with minimal supervision
  • Able to look at the big picture and implement procedures that bring long term success/support
  • Reduced financial discrepancies by executing meticulous forecasting and budget control

Education

GED -

Copper Hills High School

Testing Fuel

DOL Lab School

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92Foxtrot School
2012

Skills

  • Effective team leader
  • Well organized
  • Strong verbal communications
  • Proven leader
  • Reliable and punctual
  • Supportive team member
  • Presents self in professional manner both in appearance and attitude
  • Excellent multi-tasker
  • Experience in coaching and development
  • Ambitious personality
  • Experienced negotiator
  • Active listener
  • Great at building relationships
  • Proficient in time management
  • Outgoing personality
  • Complex problem solver
  • Excellent account management
  • Team leader

Accomplishments

Continuous Top Performer.

Several employee of the month awards.

Recognized for helping restructure departments.

Awarded the Army Achievement Medal in 2014, 2015, 2016.

Received Global War on Terrorism Service Medal.

Awarded the NATO Balkans Medal in 2014.
Worked directly with Customer Relations Department and Active Collections Department to help build the NCP (New Collections Process).

Created new departmental procedures manual. Assessed organizational training needs.

Timeline

Team Lead

Arivo Acceptance
06.2023 - 11.2024

Collections Team Lead

EnviroServe
04.2023 - Current

Collections Specialist

MACU
10.2022 - 04.2023

Collection Manager

StuCo LLC
04.2021 - 08.2022

Account Manager

Arivo Acceptance LLC
08.2019 - 03.2021

Account Manager

Prestige Financial
08.2015 - 07.2019

GED -

Copper Hills High School

Testing Fuel

DOL Lab School

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92Foxtrot School

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Zackary Peer