Zackary Peters
Account Manager
Howell,MI
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Young and determined to be a big part of the restoration industry for a long time.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
Brines Refrigeration
Southfield, MI
01.2023 - Current
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
Regional Sales Manager/Project Estimator
Guardian Recovery Services
Madison Heights, MI
10.2021 - 12.2022
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Modified and directed project plans to meet organizational needs.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Drove team success through shared vision and recognition of quality performance.
- Maintained open communication by presenting regular updates on project status to customers.
- Finalized sales contracts with high-value customers.
Sales Account Management
Fairlane Furniture Restorers
Taylor, MI
06.2018 - 10.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Collected, arranged and input information into database system.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Strengthened relationships with current accounts through consistent and frequent communication.
- Supported day-to-day account management for company clients.
- Created timely and accurate reports, internal documents and client deliverables.
- Researched prospective new accounts to expand retailer base.
- Supported strategic endeavors from both brainstorming and administrative perspective.
- Collaborated with associates and developed relationships with different departments across agency.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Team Leader
Recovery Cleaners
Madison Heights, MI
11.2017 - 06.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Built strong relationships with customers through positive attitude and attentive response.
Laser Machine Operator
Quad Industries
08.2016 - 03.2018
- Complied with plant safety procedures to maintain safe production environment.
- Loaded, installed and set up tools required for laser operation.
- Moved steel plates, laser cut items and scrap metal using safe lifting practices.
- Understood and executed orders given by laser programmer and senior production staff.
- Located proper tooling, checked heights and adjusted settings.
- Completed manual adjustments and tooling changes in absence of automatic programming.
- Tested features, documenting findings, modeled trends and submitted reports.
- Developed, deployed and tested prototype systems to assess functionality and feasibility.
Education
High School Diploma -
Cousino High School
Warren06.2018
Skills
- Site Conditions
- Customer Relations
- Project Management
- Safety Rules Enforcement
- Subcontractor Supervision
- Managing Multiple Projects
- Timely Project Completion
- Cost Containment
- Project Specifications
- Subcontractor Relations
- Business Development and Planning
- Team Leadership
- Product and Service Sales
- Goals and Performance
- Account management
- Product expertise
Certification
- Hygenia UltraSnap ATP Surface Swabs Certification
- NAMP Mold Inspector/Remediator Certification
- IICRC Water Damage Restoration Certification
- IICRC Applied Microbial Remediation Certification
- Matterport Certification
Timeline
Account Manager
Brines Refrigeration
01.2023 - Current
Regional Sales Manager/Project Estimator
Guardian Recovery Services
10.2021 - 12.2022
Sales Account Management
Fairlane Furniture Restorers
06.2018 - 10.2021
Team Leader
Recovery Cleaners
11.2017 - 06.2018
Laser Machine Operator
Quad Industries
08.2016 - 03.2018
High School Diploma -
Cousino High School