Zackary Trotter
Spring Hill,FL
Summary
I am a professional with a strong foundation in technical troubleshooting, customer service, and IT support. Skilled in problem-solving, multitasking, and collaborating with teams to address challenges effectively. Adaptable and detail-oriented with a commitment to continuous learning and staying updated on industry trends. I will be an asset to your team and company.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Technical Support Specialist
ACS Technologies
07.2023 - Current
- Translated complex technical issues into digestible language for non-technical users.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Installed and configured operating systems and applications.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding.
Automated Batch Control Specialist
Flagstone Pavers
01.2023 - 06.2023
- Developed strong problem-solving skills by swiftly identifying and resolving technical issues related to computer crashes and connectivity problems, ensuring minimal disruption to operations
- Utilized troubleshooting expertise to diagnose and address Windows operating system issues, showcasing technical proficiency and ability to navigate and resolve software-related challenges
- Implemented proactive measures to prevent technical problems, such as conducting regular system maintenance and performing updates, contributing to improved system stability and performance
- Collaborated effectively with cross-functional teams to address complex technical issues and ensure seamless operations, fostering strong communication and teamwork skills.
Restaurant Support Staff
Breakfast Station
01.2020 - 01.2023
- Assisted with technology-related tasks, including troubleshooting POS systems and supporting inventory management software, showcasing a practical understanding of IT
- Successfully managed multiple responsibilities in a fast-paced restaurant environment, showcasing adaptability and strong time management skills
- Developed excellent communication and interpersonal abilities through direct interaction with staff members and customers, demonstrating effective collaboration and engagement skills
- Maintained a high level of attention to detail and organization, ensuring cleanliness and orderliness in the restaurant setting
- Delivered exceptional customer service and demonstrated problem-solving skills, prioritizing customer satisfaction in challenging situations.
- Worked effectively in fast-paced environments.
Education
INTRODUCTION TO INFORMATION TECHNOLOGY - Information Technology
Sophia Learning
Online 11.2023 - 11.2023
Skills
IT Support
Adaptability
Attention to Detail
Collaboration and Teamwork
Documentation and Knowledge Sharing
Process Analysis
Problem-Solving
Continuous Learning
Customer Relations
iOS Proficiency
Windows Services
Multitasking
Certification
Google IT Support Professional, Google (Coursera), 2023
Timeline
CompTIA Security+ (Expected 05/24)
05-2024
INTRODUCTION TO INFORMATION TECHNOLOGY - Information Technology
Sophia Learning
11.2023 - 11.2023
Technical Support Specialist
ACS Technologies
07.2023 - Current
Automated Batch Control Specialist
Flagstone Pavers
01.2023 - 06.2023
Restaurant Support Staff
Breakfast Station
01.2020 - 01.2023