Zackary Wiley
Knoxville,TN
Summary
I am interested in pivoting my career to the digital world and focusing on Cybersecurity. I have analytical, managerial, fraud detection, investigative, and internal controls skills that would be well-suited for a Cybersecurity Controls and Compliance position.
Overview
13
13
years of professional experience
Work History
Loss Prevention Analyst
Dollywood Theme Park
07.2023 - Current
- Provided recommendations for security technology upgrades, enhancing overall asset protection capabilities.
- Contributed to the development of company-wide guidelines for handling sensitive information, minimizing risks associated with data breaches or leaks.
- Monitored social media platforms for potential threats or fraudulent activity targeting the company''s assets or reputation.
- Trained employees on loss prevention techniques, leading to increased awareness and vigilance among staff members.
- Enhanced loss prevention strategies by analyzing data and identifying trends in theft and fraud incidents.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Streamlined fraud investigation processes, which accelerated resolution of cases.
- Improved customer trust by promptly addressing and resolving fraud-related inquiries and complaints.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Initiated fraud awareness campaign, educating employees and customers on prevention techniques.
- Worked closely with IT departments to ensure security systems were optimized for detecting and preventing fraud attempts, safeguarding company assets.
- Analyzed transaction patterns to identify and mitigate emerging fraud trends.
- Leveraged data analytics to forecast potential fraud hotspots, pre-emptively tightening controls in those areas.
Asset Protection Supervisor
CVS Distribution Center
01.2020 - 10.2022
- Streamlined incident reporting processes for better documentation and follow-up on security breaches or thefts.
- Developed emergency response plans for various scenarios such as robberies or natural disasters, ensuring staff preparedness in crisis situations.
- Maintained accurate records of investigations, incidents, training sessions, audit findings, and other relevant documentation related to asset protection operations.
- Provided support during internal and external audits, ensuring compliance with company policies and regulatory requirements.
- Reviewed existing security equipment regularly to ensure optimal functionality and minimal downtime due to maintenance issues.
- Conducted investigations into suspected internal thefts, leading to the identification of culprits and recovery of stolen assets.
- Oversaw the proper use of security equipment such as CCTV cameras, alarm systems, and electronic article surveillance devices.
- Created and maintained records of security incidents and investigations.
- Wrote reports for internal and external crime, burglary, or theft.
- Developed comprehensive training materials for new hires, improving onboarding effectiveness and reducing time spent in training sessions.
- Upheld all facility, instructional, and compliance requirements.
- Completed accurate paperwork for regulatory compliance and efficient recordkeeping.
- Verified accuracy, compliance and completeness of team auditing work.
Asset Protection Associate
Walmart
06.2019 - 01.2020
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Enhanced team's knowledge on loss prevention strategies through regular training sessions, improving store's security posture.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Loss Prevention and Safety Manager
Lowe's
08.2016 - 07.2017
- Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
- Facilitated training for over 200 employees.
- Developed and implemented safety programs.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
- Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
District Loss Prevention Manager
BCBG Max Azria Group
01.2016 - 05.2016
- Secured company assets by overseeing the installation and maintenance of security systems such as CCTV cameras and alarms.
- Contributed to strategic planning by providing valuable insights on trends in retail theft and fraud tactics.
- Collaborated with store managers to develop comprehensive action plans for loss prevention initiatives.
- Enhanced store security by conducting regular audits, identifying vulnerabilities, and recommending improvements.
- Strengthened internal controls by performing audits on cash handling procedures and merchandise protection measures.
- Improved employee awareness on loss prevention policies through regular workshops and trainings.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
Asset Protection Manager
Kmart, Sears Holding
01.2013 - 12.2015
- Leveraged data analysis tools to identify trends in theft or loss, enabling targeted interventions that yielded significant improvements in asset protection outcomes.
- Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
- Monitored compliance with relevant laws, regulations, and company policies related to asset protection, addressing any areas of non-compliance promptly and decisively.
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored paperwork procedures to prevent error-related losses.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Adelphi, MD05-2026
Skills
- Policy Development
- Analytical thinking
- Risk Assessment
- Compliance
- Physical security
- Internal controls
- Security protocols
Timeline
Loss Prevention Analyst
Dollywood Theme Park
07.2023 - Current
Asset Protection Supervisor
CVS Distribution Center
01.2020 - 10.2022
Asset Protection Associate
Walmart
06.2019 - 01.2020
Loss Prevention and Safety Manager
Lowe's
08.2016 - 07.2017
District Loss Prevention Manager
BCBG Max Azria Group
01.2016 - 05.2016
Asset Protection Manager
Kmart, Sears Holding
01.2013 - 12.2015
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Training
Certified Fraud Examination
- Association of Certified Fraud Examiners (ACFE) certified
- Accurately detect and investigate instances of fraud
Wickland-Zulawski Trained
- Trained in investigations and interrogations
- Identify instances of dishonesty during internal interviews and gain willful admissions of guilt