Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Zackary Yousfi

New York,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Associate

Crosby Street Hotel
New York, New York
07.2021 - 01.2025
  • Company Overview: Firmdale Hotel - New York, NY
  • Front Desk Associate, Concierge and reservation agent, ensuring guests have a smooth and a welcoming process
  • Explained hotel amenities and provided room orientations to long-stay guests
  • Answering Phone calls and make sure that the guest is satisfied and heard
  • Provided concierge services by booking theater seats and restaurant reservations.
  • Explained the use of the NYC transit and ensured that each guest had a memorable New York City experience
  • Resolved guests’ issues and ensured that their stay felt like a second home.
  • Assisted guests with their luggage, packages and booked transportation
  • Checked out guests and asked them about their stay to ensure that they were satisfied and will become repeat guests
  • Trained and mentored new personnel hired to fulfill their roles.

Public Advisor (Guest Service Agent, Concierge)

Public Hotel
04.2019 - 01.2020
  • Company Overview: An Ian Schrager Hotel - New York, NY
  • Hotel's Front Desk Agent and Concierge, directing guests to iPad self-check-in, while ensuring they have a smooth and welcoming process
  • Provided exceptional customer service, addressing the unique needs of each guest effectively and efficiently.
  • Provided concierge services by booking theater seats and restaurant reservations
  • Explained the use of the NYC transit and ensured that each guest had a memorable New York City experience
  • Set up the guest lounge daily and offered beverages to our guests during complimentary Wine Hour
  • Resolved guests’ issues and ensured that their stay felt like a second home
  • Assisted guests with their luggage and packages and booked transportation
  • Checked out guests and asked them about their stay to ensure that they were satisfied and will become repeat guests.

Guest Service Agent, Night Auditor

Fairfield Inn and Suites Times Square by Marriott
11.2018 - 04.2019
  • Welcomed guests upon arrival and checked-in according to established standards and procedures
  • Handled all keys, mail, telephone, messages, and other items for guests and groups as requested
  • Took accurate reservations at the counter when the reservation department was closed
  • Posted all charges without delay, updated the folios and handled guest complaints promptly
  • Balanced credit cards, charges, cash, and projected a hospitable attitude at all times
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Demonstrated knowledge of guest room security, emergency, and fire procedures
  • Perform end-of-day accounting tasks and overnight front desk duties.
  • Audit, reconcile, and balance daily financial activities.

Education

Diploma - Hospitality Administration and Management

Institute of Culinary Education
New York
12-2021

Bachelor of Science - Business Administration And Management

Chamber of Commerce
Algiers, Algeria
06-2013

Skills

  • Opera PMS, Microsoft Office, Word, Excel, and PowerPoint
  • Customer service, communication, organization, and problem-solving
  • Ensure a positive experience for guests
  • A positive attitude, attention to detail, and reliability

Languages

English
Full Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual

Certification

  • ServSafe Certification, 03/01/21, 03/01/26
  • American Hotel & Lodging Association Certifications, 05/01/21, Managing Front Office Operations, Managing of food and beverage operations, Managing housekeeping operations, Hospitality Human Resources Management and Supervising, Managing sales and marketing operations

Timeline

Front Desk Associate

Crosby Street Hotel
07.2021 - 01.2025

Public Advisor (Guest Service Agent, Concierge)

Public Hotel
04.2019 - 01.2020

Guest Service Agent, Night Auditor

Fairfield Inn and Suites Times Square by Marriott
11.2018 - 04.2019

Diploma - Hospitality Administration and Management

Institute of Culinary Education

Bachelor of Science - Business Administration And Management

Chamber of Commerce

Similar Profiles

CREATE PROFILE