Zac Boudreaux
Maurice,USA
Summary
An ambitious professional eager to embrace new challenges. Possesses a robust work ethic, adaptability, outstanding communication skill, and subject matter expert level knowledge. Known for working efficiently without supervision and swiftly acquiring new abilities. Utilizes a blend of technical and software expertise to meet customer requirements during the implementation of new and existing products. Recognized for driving new business growth while ensuring the successful completion of projects.
Overview
14
14
years of professional experience
Work History
Product Manager / Technical Services Engineer III
CentralSquare Technologies, LLC
07.2022 - Current
- Oversaw a portfolio generating $60M+ in Annual Recurring Revenue (ARR), achieving a $7M increase year-to-date while maintaining an exceptional 98% customer retention rate.
- Delivered double-digit revenue growth of 10.6%, driving sustainable expansion across enterprise accounts.
- Led and mentored a team of employees, fostering collaboration and ensuring consistent delivery of high-impact solutions aligned with enterprise customer needs.
- Engaged with key enterprise customers to understand challenges and propose strategic solutions, with one key account generating $2M in annual recurring revenue plus $100K+ in Professional Services revenue.
- Spearheaded strategic project reprioritization initiatives that accelerated revenue realization and activated payment milestones, capturing an estimated $10M+ in Non-Recurring Revenue (NRR) while unlocking additional ARR.
- Drove the design, testing, and implementation of high-availability solutions and disaster recovery infrastructure for enterprise CAD services, reducing downtime by 20% and generating incremental Professional Services and maintenance revenue.
- Orchestrated the successful completion of multiple high-priority projects across all lifecycle phases, including a major implementation for a leading U.S. metropolitan customer approaching $3M milestone payment upon system go-live.
- Led enterprise-wide installations, rehosts, and migrations across CAD Enterprise, Mobile Enterprise, and Common Identity Management solutions, ensuring seamless transitions and minimal operational disruption.
- Collaborated cross-functionally with sales, development, supprt, and customer success teams to optimize new and existing customer engagements, contributing to reduced churn and accelerated revenue growth.
Public Safety Systems Admin-Operations Supervisor
Acadian Ambulance Service
10.2011 - Current
- Managed 80 dispatchers while delegating job assignments, tracking project status, processing payroll, scheduling itineraries, resolving issues to maximize productivity.
- Configured and maintained system hardware, software, and network components.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Provided guidance on best practices related to system administration procedures.
- Strategically planned and managed upgrades to system hardware and software.
- Assisted in developing test plans for new software releases.
- Migrated legacy systems onto new platforms or technologies.
- Ensured compliance with industry standards when deploying applications.
Education
Texas A&M Engineering
College Station, TX05.2019
Skills
- Virtualization Technologies
- Disaster Recovery
- Operating systems
- Configuration Management
- Root Cause Analysis
- Technical Troubleshooting
- Administration
- Solution Recommendations
- Cross-Functional Collaboration
- Project Management
- Product Success
- Product Roadmap
- Feature and Application Implementation
- Team leadership and mentoring
Timeline
Product Manager / Technical Services Engineer III
CentralSquare Technologies, LLC
07.2022 - Current
Public Safety Systems Admin-Operations Supervisor
Acadian Ambulance Service
10.2011 - Current
Texas A&M Engineering