Zackery Campbell
Houston
Summary
At Kroger, as a Front End Supervisor, I excelled in complaint resolution and team supervision, enhancing customer service quality and employee performance. My proactive approach led to significant efficiency improvements, leveraging skills in cash handling accuracy and fostering strong customer and team relationships.
Overview
7
7
years of professional experience
Work History
Cashier
Lowes Home Improvement Stores
Houston, TX
10.2025 - Current
- Processed customer transactions accurately and efficiently at point-of-sale terminals.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and organized checkout area.
- Assisted in training new cashiers on register operations and customer interaction protocols.
- Monitored inventory levels, restocked merchandise, and ensured product availability on shelves.
- Maintained compliance with company cash handling policies and procedures to ensure accuracy.
- Greeted customers entering store and responded promptly to customer needs.
Front End Supervisor
Kroger
Houston, TX
02.2019 - 05.2024
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
Education
High School Diploma -
Clear Lake High School
Houston, TX06-2018
Skills
- Cash counting
- Complaint resolution
- Credit returns processing
- Price verification
- Cash handling
- Team supervision
- Customer service
- Cash handling accuracy
Timeline
Cashier
Lowes Home Improvement Stores
10.2025 - Current
Front End Supervisor
Kroger
02.2019 - 05.2024
High School Diploma -
Clear Lake High School