Zackery Clayton
Colorado Springs,United States
Summary
Highly motivated and results-oriented Retail Service Advisor with extensive experience in providing excellent customer service and driving sales in a fast-paced retail setting. Proven ability to build and maintain strong relationships with customers, while consistently exceeding sales targets. Excellent leadership skills as demonstrated through training and supervising a team of sales associates as a Key Holder. Strong problem-solving and communication abilities, combined with a passion for delivering exceptional customer experiences. A driven professional who thrives in a challenging and dynamic environment.
Overview
5
5
years of professional experience
Work History
Retail Service Advisor (Key Holder)
Office Depot
12.2023 - Current
- Managed store operations, including opening and closing procedures as a key holder
- Assisted customers in selecting products and provided expert knowledge on product features and benefits
- Resolved customer complaints promptly and effectively, ensuring high levels of customer satisfaction
- Trained and supervised new team members, ensuring adherence to company policies and procedures
- Conducted regular inventory audits and implemented strategies to minimize loss and improve efficiency
- Implemented effective visual merchandising strategies to enhance the store's presentation and drive customer engagement
- Assumed store management responsibilities in the absence of the Store Manager, ensuring smooth operations and superior customer service
- Assisted with the installation and configuration of computer hardware, software, and peripherals, ensuring smooth operations and high functionality
- Provided exceptional customer service by assisting customers with their technology-related inquiries and troubleshooting issues
- Conducted troubleshooting and repairs on electronic devices, including laptops and computers
- Demonstrated in-depth knowledge of operating systems and software applications to assist customers with installations and updates
- Provided excellent customer service by effectively communicating complex technical information in a clear and understandable manner.
Front End Academy Trainer
Walmart
05.2023 - 08.2023
- Oversaw and managed a team of 20+ front-end employees, providing training and guidance on customer service, sales techniques, and store policies.
- Implemented and enforced cash handling policies and procedures, resulting in a significant reduction in cash discrepancies and theft.
- Conducted training sessions for new cashiers, focusing on customer service skills, cash handling best practices, and use of the POS system.
- Monitored cashier performance, providing feedback and coaching to improve productivity, accuracy, and customer satisfaction.
- Collaborated with other department managers to optimize the checkout process, reducing wait times and ensuring a seamless customer experience.
- Monitored cash registers to ensure proper cash handling and compliance with company policies
- Resolved customer complaints and concerns in a timely and satisfactory manner
- Conducted performance evaluations and provided coaching and feedback to promote professional growth and enhance performance levels.
- Conducted regular analysis of customer service metrics to identify areas for improvement and implemented action plans accordingly
Sales Floor Academy Trainer
Walmart
04.2023 - 05.2023
- Led a team of backroom associates, providing guidance and training to ensure all operational tasks were completed accurately and timely
- Oversaw daily operations of stockroom, ensured efficient and accurate stocking of inventory
- Collaborated with store management to forecast inventory needs and coordinate stock replenishment activities
- Maintained a clean and organized stockroom, implementing improved shelving systems and labeling methods.
Front End Team Lead
Walmart
03.2022 - 03.2023
- Led a team of 60-80 associates including Cashiers, Customer Service Associates, Maintenance Associates, and Cart Pushers
- Implemented and enforced cash handling policies and procedures, resulting in a significant reduction in cash discrepancies and theft
- Conducted training sessions for new cashiers, focusing on customer service skills, cash handling best practices, and use of the POS system
- Monitored cashier performance, providing feedback and coaching to improve productivity, accuracy, and customer satisfaction
- Collaborated with other department managers to optimize the checkout process, reducing wait times and ensuring a seamless customer experience
- Monitored cash registers to ensure proper cash handling and compliance with company policies
- Resolved customer complaints and concerns in a timely and satisfactory manner
- Conducted performance evaluations and provided coaching and feedback to promote professional growth and enhance performance levels
- Conducted regular analysis of customer service metrics to identify areas for improvement and implemented action plans accordingly.
Cashier/Customer Service
Walmart
06.2019 - 03.2022
- Efficiently processed customer transactions using cash registers and electronic payment systems
- Demonstrated excellent customer service by providing friendly and helpful assistance to ensure customer satisfaction
- Managed product returns and exchanges, following company policies and procedures
- Provided exceptional customer service by actively listening to customer needs and resolving issues in a prompt and professional manner
- Managed high volume of incoming calls, addressing customer inquiries, product/service issues, and processing orders accurately
- Provided customer service and assistance with a wide range of financial services, including check cashing, money transfers, and bill payments
- Monitored and ensured compliance with financial regulations and company policies, consistently maintaining a high level of accuracy and attention to detail.
Education
High School Diploma -
East Anchorage High School
Anchorage, AK05.2019
Skills
- Customer-Focused Selling
- Team Leadership
- Retail Management
- Computer Literacy
- Customer-Focused Service
- Sales
- Multitasking
- Data Entry
- Effective communication
- Microsoft Word
- Time management
- Problem solving
Languages
English
Native or Bilingual
Spanish
Elementary
French
Elementary
Timeline
Retail Service Advisor (Key Holder)
Office Depot
12.2023 - Current
Front End Academy Trainer
Walmart
05.2023 - 08.2023
Sales Floor Academy Trainer
Walmart
04.2023 - 05.2023
Front End Team Lead
Walmart
03.2022 - 03.2023
Cashier/Customer Service
Walmart
06.2019 - 03.2022
High School Diploma -
East Anchorage High School
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