Zackery Howard
Eagle Mountain,Utah
Summary
Accomplished Store Director at Smiths Food And Drug, adept in sales leadership and people management, significantly exceeded targets by optimizing KPIs and enhancing brand presence. Expert in fostering vendor relationships and team efficiency, resulting in increased loyalty and business growth. Skilled in both strategic marketing and store operations, consistently driving results and team development. I have always been considered a high performer. Received grocer of the year award in 2022. I have been selected as a show store and hosted several executives to walk our store.
Overview
19
19
years of professional experience
Work History
Store Director
Smiths Food And Drug
2005.08 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
District Coordinator
Smiths Food And Drug
2005.08 - Current
- Managed multiple projects simultaneously while maintaining attention to detail and adherence to deadlines.
- Optimized product presentation, effectively utilizing available space to maximize visual appeal and shopper engagement.
- Identified trends in customer purchasing behavior, adjusting merchandising strategies accordingly for optimal results.
- Coordinated cross-functional efforts between sales teams and other departments for seamless execution of promotional events and product launches.
Assistant Store Manager
Smiths Food And Drug Store
2005.08 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Grocery Manager
Smiths Food And Drug Store
2005.08 - Current
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
Front End Manager
Smiths Food And Drug Store
2005.08 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
High School Diploma -
Northridge High School
Layton, UT06.2006
Skills
- Sales Leadership
- Vendor relationship development
- Staff Leadership
- Brand Awareness
- Business Development
- Accounting and finance reporting
- People Management
- Marketing
- Store operations
Accomplishments
Nominated as grocer of the year in 2022.
- Managed a store that exceeded company expectations in every category in year 2020, 2021, 2023. Receiving the highest performance review and 200% bonus.
Timeline
Store Director
Smiths Food And Drug
2005.08 - Current
District Coordinator
Smiths Food And Drug
2005.08 - Current
Assistant Store Manager
Smiths Food And Drug Store
2005.08 - Current
Grocery Manager
Smiths Food And Drug Store
2005.08 - Current
Front End Manager
Smiths Food And Drug Store
2005.08 - Current
High School Diploma -
Northridge High School
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