Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Projects
Cooking, Gaming, Reading,Hiking, Photography & Computer Programming
Timeline
Generic

Zackery Monk

Denver,North Carolina

Summary

A results-oriented professional with 6 years of experience in IT as well as programming and Cyber Securities. Seeking to leverage expertise in these areas especially Cyber Securities to contribute to top employers . Talented Production Team Lead with 5 years of manufacturing experience setting and achieving demanding time and execution objectives. Optimizes procedures and improves employee performance to maximize productivity. Outstanding safety record.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Leader - Project Management

Panera Bread
10.2023 - Current
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Established culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for our team''s operations.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for team.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Streamlined communication within our team for better collaboration and decision making.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
  • Managed 4 employees as well as quality control; and inventory re-stocking daily

Team Member

Panera Bread
08.2023 - 10.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to creating positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.
  • Increased sales through effective product placements and persuasive communication skills.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Created new quality control protocols as well as identifying line issues. Implemented new stocking procedure which cut back on time by 40 minutes

Caregiver

Cheeri Home
07.2021 - 08.2023
  • Time Management with Clients, Detail Oriented Logging of Information, Collaboration
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Maintained entire family's schedule and organized events.

Assembler

M&C Assemblies
09.2019 - 09.2020
  • Proper Assembly of Inventory, Team Collaboration, Quality Control
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining clean and organized work area at all times.
  • Demonstrated strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to overall team success.
  • Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Assisted in creating new system to teach to other installers on how to work more efficiently, which cut back on install time by 9 minutes
  • Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
  • Tested finished products to perform quality assurance and identify discrepancies.
  • Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
  • Streamlined assembly processes, leading to increased productivity.
  • Improved product quality with meticulous attention to detail during assembly.
  • Completed tasks on time to meet quality and safety standards.
  • Maintained high-quality standards with thorough inspections of assembled parts.

Installation Technician and Event Personnel

Springfree Trampolines
09.2016 - 09.2019
  • Event Promotion and Customer Engagement, Installation of Product, Customer Service
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
  • Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Increased efficiency by maintaining thorough documentation of installed systems and equipment configurations.
  • Improved service delivery, staying on top of challenging schedules with multiple competing timelines.
  • Conducted in-depth pre-installation site surveys to anticipate challenges and plan accordingly.
  • Achieved high customer satisfaction ratings, consistently exceeding company benchmarks through quality service.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Education

Bachelor of Science in Cybersecurity -

University of Phoenix
Phoenix, [State]
08.2024

Highschool Diploma -

Highland School of Technology
Gastonia, North Carolina
06.2017

Skills

  • Python
  • Java
  • HTML
  • Windows
  • Windows Servers
  • Parrot
  • Ubuntu
  • Kali Linux
  • Linux
  • Ethical Hacking
  • System Administration
  • Incident Response
  • Disaster Recovery
  • Risk Mitigation
  • Risk Management Framework
  • Asset Protection
  • Governance
  • Information Assurance
  • Security Controls
  • Network Switches
  • Cloud Computing
  • Infrastructure-as-a-Service (IaaS)
  • Infrastructure
  • Information Systems
  • Problem-Solving and Critical Thinking
  • Microsoft Office
  • Adobe Creative Suite
  • Windows PowerShell
  • Wireshark
  • Metasploit
  • Nmap
  • Encryption
  • SQL Injection
  • NIST Cybersecurity Framework
  • Analytical Thinking

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • [Certification Name, e.g., Project Management Professional (PMP)]
  • [Certification Name, e.g., Certified Information Systems Security Professional (CISSP)]
  • [Any other relevant certifications]

References

Available upon request.

Projects

Mock Policy Creation, The creation of mock policies for Information Systems Governance, Core Competencies, and other academic courses., The mock policies provided further insight into the necessities and requirements for the creation of various policies and documentation that align with the operations and objectives of organizations. [Another Project Title], Briefly describe the project, its purpose, and your role., Highlight any significant results or achievements.

Cooking, Gaming, Reading,Hiking, Photography & Computer Programming

I have been interested in computers and programming for as long as I can remember. I enjoyed figuring out how they worked and how to master building my own computers and programs. Gaming is a big part of my down time, the intricacies and functions of games has always fascinated me

 

I love cooking, mostly I enjoy Asian foods. Right now I am working my way through Japanese foods and how to put flavors together as well as utilizing different cooking vessels.


Hiking and Photography for me go hand in hand, I enjoy taking photos of nature, animals, plants, landscapes.


Timeline

Team Leader - Project Management

Panera Bread
10.2023 - Current

Team Member

Panera Bread
08.2023 - 10.2023

Caregiver

Cheeri Home
07.2021 - 08.2023

Assembler

M&C Assemblies
09.2019 - 09.2020

Installation Technician and Event Personnel

Springfree Trampolines
09.2016 - 09.2019

Bachelor of Science in Cybersecurity -

University of Phoenix

Highschool Diploma -

Highland School of Technology

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Zackery Monk