Zackery Robinson
Yakima,WA
Summary
- Versatile and dynamic professional with a proven track record at Canyon River Grill, excelling in high-pressure environments through exceptional customer service and effective time management. Skilled in POS software and team collaboration, I significantly enhanced dining experiences, contributing to increased customer satisfaction and repeat business.
- Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Canyon River Grill
10.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Expeditor
Canyon River Grill
10.2022 - Current
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Trained new expeditors and food runners according to company policies and standards.
- Trained new staff on expediting procedures, raising overall competency of team.
Barista
Canyon River Grill
10.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Prep Cook
Canyon River Grill
10.2022 - Current
- Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Supported culinary team by maintaining a clean and organized workspace, reducing preparation time.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Managed opening and closing shift kitchen tasks.
- Prepared numerous condiments as needed for service.
Cashier
JCPenney
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Facilitated smoother checkout process, trained new employees on POS systems.
Jewelry Sales Associate
JCPenney
08.2022 - Current
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Selah High School
Selah, WA06-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Professional appearance
- POS software
- First aid training
- CPR and BLS certification
- Safe food handling
- Knife safety
- Strong organization
- Order management
Certification
- Food Handler Certification (FHC) - State Health Departments.
- Basic Life Support (BLS) Certification - American Heart Association (AHA).
- Pharmacy Assistant License - Washington State Department of Health- VB 61496153
Timeline
Host
Canyon River Grill
10.2022 - Current
Expeditor
Canyon River Grill
10.2022 - Current
Barista
Canyon River Grill
10.2022 - Current
Prep Cook
Canyon River Grill
10.2022 - Current
Cashier
JCPenney
08.2022 - Current
Jewelry Sales Associate
JCPenney
08.2022 - Current
- Food Handler Certification (FHC) - State Health Departments.
- Basic Life Support (BLS) Certification - American Heart Association (AHA).
- Pharmacy Assistant License - Washington State Department of Health- VB 61496153
High School Diploma -
Selah High School
Similar Profiles
Craig LemanCraig Leman
Kitchen Cook at Canyon River GrillKitchen Cook at Canyon River Grill
Miranda KimMiranda Kim
Bar Server at Redrock Canyon GrillBar Server at Redrock Canyon Grill
DONALD MENKEDONALD MENKE
Cook's Assistant at Canyon Lake City GrillCook's Assistant at Canyon Lake City Grill