Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZACKERY SIMMONS

New York

Summary

Professional Summary.

Diligent customer service professional with 2 years of experience in the hospitality industry, excelling in guest relations and food service. Proven ability to create positive dining experiences by promptly addressing guests' needs and maintaining service flow. Skilled in communication and organization, with a strong commitment to safety and customer satisfaction. Currently pursuing a degree in Business to further enhance service expertise.

Overview

1
1
year of professional experience

Work History

Host/Food Runner/Table Busser

The Fish Shack
Rockport
04.2023 - 08.2024
  • Greeted guests upon arrival and provided them with menus.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Assisted servers in seating guests by escorting them to their tables.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Provided excellent customer service by anticipating customer needs.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Answered phones promptly to record and confirm reservations.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Assisted staff by serving food and beverages or bussing tables.
  • Managed incoming calls during busy shifts.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Greeted guests and gathered information to seat groups or place on waitlist.

Lifeguard

TOWN OF ROCKPORT
Rockport
05.2023 - 09.2023
  • Communicated regularly with supervisors regarding any issues that arose during shifts.
  • Maintained accurate records of all incidents that occurred during shift.
  • Kept updated knowledge of weather forecasts and changing sea conditions.
  • Communicated with other lifeguards regarding swimming area conditions and emergency situations.
  • Utilized radio communication systems effectively when necessary during rescues or emergencies.
  • Monitored assigned areas of the beach for suspicious activity or unsafe water conditions.
  • Enforced local ordinances, rules, and regulations related to beach activities.
  • Enforced beach ordinances and swimming rules, maintained inventory of first aid supplies, kept accurate records and resolved lost property issues.

Education

Some College (No Degree) - BUSINESS

ST JOHN'S UNIVERSITY
Queens, NY

Skills

  • Customer service
  • Effective communication
  • Table assignment coordination
  • Problem solving
  • Customer engagement
  • Team player mentality
  • Professional appearance
  • Customer service expertise
  • Calm demeanor
  • Phone etiquette

Timeline

Lifeguard

TOWN OF ROCKPORT
05.2023 - 09.2023

Host/Food Runner/Table Busser

The Fish Shack
04.2023 - 08.2024

Some College (No Degree) - BUSINESS

ST JOHN'S UNIVERSITY