Summary
Overview
Work History
Skills
Timeline
Generic

Zackery Sletton

Tempe,AZ

Summary

Experienced call center advocate with 5+ years in customer service and 1+ years of sales experience, whose focus is to deliver excellent and prompt customer care. With my experience organizing and resolving customer requests, working diligently with colleagues, and establishing clear communication in high intensity situations, I am confident that I could be a great asset to your organization.

Overview

6
6
years of professional experience

Work History

Community Manager

Real Manage
01.2023 - Current
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.

Customer Service Rep

04.2022 - 07.2022
  • Consumer Cellular
  • CSR Level 3
  • Answered phone and assisted customers with changes to their account-Provided technical/payment assistance to clients-Received Inbound sales calls to purchase new phones-Resolved payment and order disputes

CSR • Seasonal Customer Service Rep

Optum Virtual Care
08.2021 - 03.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times-Answered constant flow of customer calls with minimal wait times-Offered advice and assistance to customers, paying attention to specialneeds or wants

Advocate

Jabba Communications
05.2020 - 04.2021
  • Inbound Sales & Call Center, -Assisted Customers with Wi-Fi and Internet related issues-Scheduled service technicians to resolve on-site issues-Received inbound sales calls to set up service and establish an account

Technical Support Technician

Cavco Industries
03.2019 - 03.2020
  • Assisted users with technology related issues
  • Including MS Office
  • Windows issues, email issues, and new system migration- User support engagement (Mappings drives, pw resets, emailadministration, etc)

Support Specialist

Cloudnet Group
04.2017 - 05.2018
  • Provided tier 1 support for hosted telephony clients- Utilized Metaview to perform additions, removals, and Changes tocustomer accounts
  • Utilized ConnectWise and RDP to access customer phones on thenetwork to resolve telephony issues.

Skills

  • Microsoft Office experience
  • Property Management
  • Customer Relationship Management
  • Capital Projects Management
  • Tenant and Owner Liaising
  • Schedule Planning
  • Technical support
  • Multi-tasking
  • Timely response to service
  • Requests
  • Troubleshooting & Problem solving - To best serve people, I ask intentional questions and I have A high capacity for complex situations Through this, I am able to Accurately create simplified solutions, which leads to effective and Timely communication I am experienced in working with teams of People in person and virtually I have the ability to create Environments of relational authenticity and prompt service
  • LEADERSHIP - I had the honor of consistently leading a cohort of junior high boys Through my local church On a weekly basis, I invested in the lives Of these young men through teaching them values, character, and Life skills I was able to lead them through challenging life situations I believe leadership is impacting others through serving them Courageously going first, graciously speaking truth, and casting Inspiring vision

Timeline

Community Manager

Real Manage
01.2023 - Current

Customer Service Rep

04.2022 - 07.2022

CSR • Seasonal Customer Service Rep

Optum Virtual Care
08.2021 - 03.2022

Advocate

Jabba Communications
05.2020 - 04.2021

Technical Support Technician

Cavco Industries
03.2019 - 03.2020

Support Specialist

Cloudnet Group
04.2017 - 05.2018

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Zackery Sletton