Zackery Stephen

• Executed fiber optic cable routing and splicing.
• Laid and terminated CAT6 network cables.
• Installed, configured, and maintained CCTV systems, including Vicon technologies.
• Installed, configured, troubleshot, and maintained Deployed Resources (DR) equipment to ensure operational readiness.
• Installed, troubleshot, and maintained IT systems, including control panels, window/door sensors, alarms, and related equipment.
• Installed, troubleshot, and maintained site-specific equipment such as Sanitrax systems, vacuum systems, and pumps.
• Conducted general maintenance on electrical, plumbing, and HVAC systems, ensuring systems were running efficiently.
• Performed ground maintenance and limited site work tasks to ensure a clean and safe working environment.
• Operated equipment onsite, including forklifts, tractors, work carts, yard maintenance tools, and skid steers.
• Performed daily and scheduled maintenance checks and services on government equipment, company trucks, and tools.
• Assisted with the maintenance of water and wastewater systems on the project site to ensure proper functioning.
• Repaired company equipment as needed to maintain serviceable condition and support operations.

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• Created documentation and conducted training sessions for end users on system processes and procedures.
• Conducted market research and analyzed data to make informed decisions on promotional activities.
• Demonstrated expertise in troubleshooting and repairing hardware and software issues for both computers and audio/visual equipment.
• Proficient in setting up and maintaining networks, including routers, switches, and access points.
• Experienced in installing, configuring, and updating software applications on various devices.
• Assisted users in adding printers to their network and provided support in resolving printing issues.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Installed, configured, and maintained hardware and software systems for optimal performance.
• Provided technical support for network connectivity issues and troubleshooting for end users.
• Conducted regular system upgrades and patches to ensure system security and stability.
• Installed computer components, such as RAM, hard drives, and graphics cards, ensuring compatibility and system performance improvement.
• Provided technical support and troubleshooting for desktops, laptops, printers, and other peripherals.

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• Skilled in conducting regular maintenance checks on equipment and systems to ensure optimal performance.
• Conducted troubleshooting and repaired malfunctioning security systems, speaker systems, printers, and electrical wiring, ensuring minimal downtime for clients.
• Troubleshot and resolved various computer-related issues, including software conflicts, network connectivity problems, and hardware failures.
• Maintained accurate records of installations, repairs, and service calls, ensuring efficient inventory management and timely billing.
• Maintained confidentiality, integrity, and availability of personally identifiable information (PII).
• Implemented robust data protection measures to safeguard personally identifiable information (PII).
• Responded promptly to incidents involving unauthorized access or disclosure of PII, conducted investigations, and implemented corrective actions to prevent future breaches.
• Conducted regular security assessments and audits to identify vulnerabilities and recommend solutions for improvement.
• Managed and monitored security systems, including firewalls, intrusion detection/prevention systems, and access control.
• Investigated and responded to security incidents, ensuring prompt resolution and minimizing impact on operations.
• Developed and implemented security policies, procedures, and training programs to promote a culture of security awareness.

Feel free to ask for any more changes or additions!