Zackery Zimmer
Marysville,CA
Summary
Dynamic Team Lead with a proven track record, excelling in conflict resolution and coaching. Enhanced operational efficiency through strategic process improvements, resulting in reduced downtime. Committed to fostering a collaborative environment while training staff to uphold workplace safety and quality control standards.
Overview
10
10
years of professional experience
Work History
Team Lead
Walmart
Oroville, CA
01.2023 - 10.2025
- Led team to achieve project goals through effective resource allocation and workflow management.
- Developed training programs to enhance team skills and improve overall performance.
- Implemented process improvements that increased operational efficiency and reduced downtime.
- Fostered a collaborative team environment, encouraging open communication and problem-solving.
- Monitored team performance metrics, providing feedback to drive continuous improvement initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
Customer Service Lead
The Home Depot Super Store
Vacaville, CA
05.2019 - 01.2023
- Led customer service team to enhance operational efficiency and improve customer satisfaction.
- Forklifting palletized orders onto delivery trucks daily.
- Implemented process improvements that streamlined customer inquiries and reduced response times.
- Developed training programs for new staff, fostering knowledge retention and service consistency.
- Monitored performance metrics, identifying trends to optimize service delivery and resource allocation.
- Resolved complex customer issues through effective problem-solving strategies and escalation procedures.
- Coordinated with cross-functional teams to ensure seamless inventory management and product availability.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Cultivated a positive work environment focused on employee engagement and professional development efforts.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Security Guard
S.P.O.A.
San Francisco, CA
11.2018 - 05.2022
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Responded promptly to alarms and emergencies, coordinating with local authorities as needed.
- Conducted regular patrols of assigned areas, identifying and reporting potential security hazards.
- Trained new security staff on procedures, policies, and emergency response techniques.
- Developed incident reports for any security breaches or disturbances encountered during shifts.
- Collaborated with management to improve overall security strategies and response plans.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Manager
Mountain Mikes
Vacaville, CA
03.2016 - 11.2018
- Facilitated team meetings to promote collaboration and address operational challenges.
- Reduced operational costs with thorough budget analysis and effective cost-saving measures.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Organized various events, meetings, and conferences to promote collaboration among team members and showcase organizational achievements at a larger scale.
- Optimized internal processes for better efficiency, implementing new software solutions where necessary.
- Collaborated with cross-functional teams to ensure timely completion of projects while maintaining high-quality standards.
- Increased workplace efficiency through meticulous organization of office space resulting in easily accessible files for quick reference.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
- Managed and prioritized incoming correspondence, ensuring timely responses and effective communication with team.
Manager
Benedict Restaurant Co.
Vacaville
12.2015 - 11.2018
- Led team in delivering exceptional customer service and enhancing guest satisfaction.
- Streamlined operations by implementing efficient scheduling and inventory management processes.
- Trained and mentored staff to foster a collaborative work environment and improve performance.
- Analyzed customer feedback to identify areas for menu improvement and service enhancements.
- Developed standard operating procedures to maintain consistency in food preparation and presentation.
- Managed budgeting and financial reporting, ensuring adherence to cost control measures.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
HS Diploma -
Country High
Vacaville, CA06.2011
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Workplace safety
- Schedule management
- Operating Heavy Machinery
Timeline
Team Lead
Walmart
01.2023 - 10.2025
Customer Service Lead
The Home Depot Super Store
05.2019 - 01.2023
Security Guard
S.P.O.A.
11.2018 - 05.2022
Manager
Mountain Mikes
03.2016 - 11.2018
Manager
Benedict Restaurant Co.
12.2015 - 11.2018
HS Diploma -
Country High