Zackia Washington
Summary
Successful Executive with over 10 years of demonstrated ability in delivering results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. . Knowledgeable youth support team member adept at tutoring students, assisting with program operations and promoting citizenship qualities. Excellent interpersonal, communication and conflict resolution skills. Looking for a growth-oriented position with a progressive organization.
Overview
8
8
years of professional experience
Work History
Athletic Coach
Duval County School Board
09.2023 - Current
- Enhanced team performance by implementing strategic training plans and conducting skill development sessions.
- Boosted athlete skills through tailored coaching, focusing on individual strengths and weaknesses.
- Improved team cohesion with targeted communication exercises and team-building activities.
- Developed athletes'' physical fitness levels, incorporating strength, flexibility, and endurance training.
Youth Development Professional
Boys & Girls Club Of Northeast Florida
08.2023 - Current
- Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
- Increased participant engagement through the creation of a welcoming and inclusive environment for all youth members.
- Collaborated with team members to develop comprehensive programs addressing diverse aspects of youth development.
- Improved communication skills among participants by facilitating group activities and fostering open dialogue.
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Developed a strong company culture focused on employee engagement, collaboration
- Cross-trained existing employees to maximize team agility and performance.
Customer Service Representative
Maximus
11.2018 - Current
- Responding to numerous financial phone inquiries, Using standard technology: telephones, e-mail and web browsers, Assisting callers in finishing online applications, Completing daily electronic call logs, Adhering to privacy rules, Connecting callers with leadership as needed, Maintaining up-to-date knowledge of regulations and policies as they apply to the financial programs, we service, Reporting problems through an easy online system, Responding to telephone inquiries within set time parameters, Completing all assigned training as necessary
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Enrichment Specialist
Community In School
10.2022 - 08.2023
- Implemented effective classroom management techniques, maintaining an orderly and focused learning environment.
- Integrated real-world connections into lessons, making content more relevant and engaging for students.
- Promoted critical thinking skills by challenging students to analyze complex problems and develop creative solutions.
- Provided resources to support students in achieving career goals.
- Enhanced student learning by incorporating hands-on activities and collaborative group work.
Enrichment Specialist
The Bridge of Northeast Florida
09.2015 - 08.2020
- After school teach assistant, Assistant with homework small group of students, Assistant with enrichment activity, Monthly evaluations, Monthly supervisor reports
- Developed strong relationships with parents to support their child''s academic progress and address any concerns.
- Led professional development workshops for colleagues, focusing on innovative teaching methods and technologies.
- Made copies and prepared materials for lessons and special activities.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Jacksonville International Airport Ground Transp.
Elite Parking Management Services
05.2016 - 11.2018
- Enhanced ground handling efficiency by streamlining processes and implementing new procedures.
- planning and coordination of ground services.
- Ensured timely delivery of baggage to passengers, prioritizing speed and accuracy.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved safety standards by conducting regular audits and addressing identified issues promptly.
School Mentor
Duval County School Board
08.2015 - 05.2016
- Improved student relationships by implementing a mentorship program and providing ongoing support.
- Collaborated with teachers and administrators to identify areas of improvement within the curriculum.
- Helped students develop organizational, time management and study skills.
Education
Associate of Arts - Business Management
Florida State College At Jacksonville
Jacksonville 05.2025
high school Diploma -
Asa.Phillip Randolph Academics of Technology
Jacksonville, FL06.2015
Skills
- Compliance knowledge
- Goal setting
- Physical fitness
- Operations Management
- Team Leadership
- Business Planning
- Problem Solving
- Organizational Skills
- Academic Assistance
- Youth Mentoring
- First Aid Training
- Team Building
Timeline
Athletic Coach
Duval County School Board
09.2023 - Current
Youth Development Professional
Boys & Girls Club Of Northeast Florida
08.2023 - Current
Enrichment Specialist
Community In School
10.2022 - 08.2023
Customer Service Representative
Maximus
11.2018 - Current
Jacksonville International Airport Ground Transp.
Elite Parking Management Services
05.2016 - 11.2018
Enrichment Specialist
The Bridge of Northeast Florida
09.2015 - 08.2020
School Mentor
Duval County School Board
08.2015 - 05.2016
Associate of Arts - Business Management
Florida State College At Jacksonville
high school Diploma -
Asa.Phillip Randolph Academics of Technology
Similar Profiles
Ronique HarrisRonique Harris
High School Math Teacher at Duval County School BoardHigh School Math Teacher at Duval County School Board
Sharla AdamsSharla Adams
Reasercher at Duval County School BoardReasercher at Duval County School Board
Aaron JamesAaron James
Mill Worker at Duval County School BoardMill Worker at Duval County School Board
Jean E. MaurerJean E. Maurer
Teacher at Duval County School BoardTeacher at Duval County School Board
Joe PaigeJoe Paige
Athletic Coach at Park District of Highland ParkAthletic Coach at Park District of Highland Park