Zackiera Boyd
Chesterfield,VA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
VCU Health
Richmond, VA
03.2022 - Current
- Verified completeness and accuracy of patients' information for documentation in EMR system
- Managed pre-admitting and admitting of patients at busy facility
- Greeted and admitted patients and caregivers upon arrival
- Connected with insurance companies to verify details and process billing
- Scheduled follow-up visits for patients' follow-on visits
- Screened calls from patients and loved ones to help callers reach correct extensions
- Collected and secured cash payments for patients' co-payments and additional financial obligations
- Assisted patients with understanding facility's policies and making smart health care decisions
- Investigated patient inquiries to achieve a satisfactory resolution.
- Helped patients obtain necessary services to meet healthcare needs.
- Managed provider templates, making sure patients are scheduled properly
- Managing provider schedules for the department.
- Making sure providers' utilization is met for each provider's template.
Customer Service Representative
Lowe's Home Improvement
Richmond, VA
06.2021 - Current
- Routinely answered customer questions regarding merchandise and pricing
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Directed calls to appropriate individuals and departments
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Built long-term customer relationships and advised customers on purchases and promotions
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Answered product questions with up-to-date knowledge of sales and store promotions
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Processed daily orders through multi-carrier manifest system.
Financial Service Associate
Argent Credit Union
Richmond, VA
06.2020 - 03.2022
- Maintained teller drawer to perform bank transactions
- Collected member loan payments
- Organized, stocked and maintained teller window area.
- Monitored and fulfilled customer banking requests by assessing customer requirements.
Cashier
McDonald's
Richmond, VA
01.2017 - 08.2017
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
- Advised clients on mortgage, education and personal loans
- Maintained friendly and professional customer interactions
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
- Checked amount details and fraud markers for transaction papers such as checks and money orders
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Identified sales opportunities and referred customers to branch partners in financial services
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Resolved customer complaints and maintained a clean and tidy checkout area
- Maintained complete knowledge of restaurant menu, including daily specials
- Stocked and maintained cleanliness of stations
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Established and maintained a positive work environment
- Upheld standards of cleanliness, food handling and safety.
Lead Customer Service Associate
Martins Foods
Chesterfield, VA
11.2017 - 01.2017
- Recieve payment by cash, check, credit card, vouchers, automatic debits Assist customers by providing information and resolving complaints
- Greet customers entering establishment
- Sell tickets and other items to customers
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Processed cash and credit payments rapidly and accurately
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Mentored new sales associates to contribute to the store's positive culture
- Politely assisted customers in person and via telephone
- Directed calls to appropriate individuals and departments
- Assisted customers with food selection, inquiries and order customization requests
- Asked open-ended questions to assess customer needs
- Kept employees operating productively and working on task to meet business and customer needs
- Trained and mentored new employees to maximize team performance
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Associate of Science - Health Sciences
Brightpoint Community College
Chester, VA05.2023
High School Diploma -
Clover Hill High School
Skills
- Positive and friendly Strong conflict resolution skills
- Strong interpersonal skills Strong client relations
- Detail-oriented People-oriented
- Excellent work ethic Creative problem solver
- Quick learner Skilled problem solver
- Active listening skills Motivated team player
- Cash handling expertise Exceptional time management skills
- Natural Leader Customer-oriented
- Editing Templates & Scheduling
Timeline
Patient Access Representative
VCU Health
03.2022 - Current
Customer Service Representative
Lowe's Home Improvement
06.2021 - Current
Financial Service Associate
Argent Credit Union
06.2020 - 03.2022
Lead Customer Service Associate
Martins Foods
11.2017 - 01.2017
Cashier
McDonald's
01.2017 - 08.2017
Associate of Science - Health Sciences
Brightpoint Community College
High School Diploma -
Clover Hill High School
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