Summary
Overview
Work History
Education
Skills
References
Timeline
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Zacory Mason

Zacory Mason

Waukee,Iowa

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Good planner, problem-solver and analytical leader with strong attention to detail and sound judgment focused on continuous improvement. Decisive, practical and strategic in leading operations and teams.

Overview

15
15
years of professional experience

Work History

Director of Education and Onboarding

Moments Hospice
08.2021 - Current
  • Recruited, trained and mentored faculty and staff in best practices for instruction.
  • Proactively identified areas where additional resources were needed; secured funding or reallocating existing budgets.
  • Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
  • Established and updated objectives and tools for overall program and each department to enhance operations.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Oversaw budget management processes, optimizing resource allocation to support high-quality instruction and operations.

Community Director

Jaybird Senior Living (Edencrest At The Legacy)
03.2020 - 08.2021
  • Adhered to state regulations during daily operations which ensured compliance with housing laws.
  • Increased occupancy rate 40% with improved marketing and tenant relations strategies.
  • Enhanced resident retention rates through targeted programming and personalized outreach efforts.
  • Implemented innovative marketing strategies to attract new residents and increase occupancy rates.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Collaborated with stakeholders to develop long-term strategic plans for the growth and improvement of the community.

Sales and Marketing Director

Holiday Retirement (Illahee Hills Independent Living Community)
04.2019 - 03.2020
  • Improved website visibility through development and implementation of SEO strategies.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Analyzed sales data to monitor trends, adjust strategies accordingly, and improve overall performance metrics.
  • Contributed valuable insights during executive meetings through analysis of competitor activity, consumer behavior patterns and emerging trends.
  • Conducted market research to identify opportunities for expansion and growth in existing territories.
  • Cultivated a network of industry contacts that contributed to business development efforts and partnership opportunities.

Administrator in Training (Assistant Administrator)

PCPMG Consulting (University Park Nursing and Rehabilitation)
01.2017 - 04.2019
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Maintained accurate documentation of all relevant information, including licensure renewals, annual surveys, and corrective action plans, to ensure ongoing compliance with state regulations.
  • Oversaw risk management activities by developing safety protocols and promoting a culture centered around resident well-being to minimize potential liability concerns.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Service Center Coordinator and Facility Security Guard

Telligen
07.2014 - 12.2016
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
  • Established a positive working environment by fostering open communication among team members and encouraging collaboration.
  • Coordinated with team members to ensure timely completion of tasks, resulting in improved service delivery.
  • Developed strong relationships with key stakeholders such as suppliers, vendors, and internal teams to facilitate smooth operations.
  • Wrote detailed reports of all security breaches and investigations.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.

Reconnaissance Specialist, Calvary Scout

United States Armed Forces - Army
02.2009 - 07.2014

Education

Bachelor degree in Health Service Leadership - Healthcare Management

Simpson College
05.2018

Associate’s Degree -

Des Moines Area Community College
06.2015

Skills

  • Recordkeeping abilities
  • Technology Integration
  • Budget Administration
  • Policies and Procedures Enforcement
  • Staff Development
  • Faculty Management
  • Relationship Building
  • Policy Implementation
  • Educational leadership
  • Program Planning
  • Decision-Making
  • Project Management

References

References are available upon request.

Timeline

Director of Education and Onboarding

Moments Hospice
08.2021 - Current

Community Director

Jaybird Senior Living (Edencrest At The Legacy)
03.2020 - 08.2021

Sales and Marketing Director

Holiday Retirement (Illahee Hills Independent Living Community)
04.2019 - 03.2020

Administrator in Training (Assistant Administrator)

PCPMG Consulting (University Park Nursing and Rehabilitation)
01.2017 - 04.2019

Service Center Coordinator and Facility Security Guard

Telligen
07.2014 - 12.2016

Reconnaissance Specialist, Calvary Scout

United States Armed Forces - Army
02.2009 - 07.2014

Bachelor degree in Health Service Leadership - Healthcare Management

Simpson College

Associate’s Degree -

Des Moines Area Community College

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Zacory Mason