Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zacory Mason

Waukee,Iowa

Summary

Dynamic leader with a proven track record at Sunrise Community Inc., enhancing service delivery and client satisfaction. Expert in organizational learning strategy and stakeholder engagement, I successfully developed training programs that improved staff competency and compliance. Committed to driving performance improvement and fostering a culture of growth across multi-site operations.

Overview

17
17
years of professional experience

Work History

Area Director

Sunrise Community Inc.
03.2025 - Current
  • Provide administrative oversight to ensure quality and compliance of programs and services for individuals with intellectual and developmental disabilities.
  • Serve as liaison with NHQ, state regulatory agencies, and other external stakeholders to maintain effective communication and collaboration.
  • Develop and implement strategies to enhance service delivery, resulting in improved client satisfaction ratings.

Director of Education and Onboarding

Moments Hospice
08.2021 - Current
  • Lead the design, delivery, and evaluation of onboarding and professional development programs for a multi-site healthcare organization.
  • Created a standardized onboarding curriculum that reduced new hire turnover by X% and shortened time-to-productivity by X weeks.
  • Develop learning resources, job aids, and training modules to support staff competency, compliance, and quality of care.
  • Implement continuous improvement processes to assess training effectiveness and make data-driven adjustments.
  • Manage departmental budgets, optimizing allocation to ensure cost-effective delivery of high-impact learning initiatives.
  • Collaborate with leadership to align learning objectives with organizational goals, fostering a culture of growth and engagement.

Community Director

Jaybird Senior Living (Edencrest at The Legacy)
03.2020 - 08.2021
  • Increased community occupancy by 40% through targeted outreach, programming, and relationship-building strategies.
  • Led strategic planning initiatives that enhanced operational efficiency and resident satisfaction.
  • Collaborated with cross-functional teams to implement training programs that improved service delivery and compliance.

Sales and Marketing Director

Holiday Retirement
04.2019 - 03.2020
  • Created and executed marketing strategies that significantly increased lead generation and conversion rates.
  • Provided training to sales teams on relationship management and consultative sales approaches.
  • Conducted competitive market analyses to inform business growth strategies.

Administrator in Training / Assistant Administrator

PCPMG Consulting
01.2017 - 04.2019
  • Managed staff recruitment, onboarding, and professional development programs to improve performance and retention.
  • Ensured compliance with regulatory requirements through continuous staff education and process audits.
  • Directed risk management initiatives, reducing safety incidents and liability concerns.

Service Center Coordinator & Facility Security Guard

Telligen
07.2014 - 12.2016
  • Coordinated service center operations, implementing process improvements that increased efficiency.
  • Trained and supervised staff to ensure adherence to operational standards.

Reconnaissance Specialist, Cavalry Scout

U.S. Army
02.2009 - 07.2014
  • Led and trained teams in high-pressure environments, developing leadership, communication, and strategic planning skills.

Education

Bachelor’s Degree - Health Service Leadership: Healthcare Management

Simpson College
Indianola, IA
01.2018

Associate’s Degree -

Des Moines Area Community College
Ankeny, IA
01.2015

Skills

  • Organizational Learning Strategy
  • Leadership & Staff Development
  • Program & Curriculum Design
  • Training Needs Analysis
  • Change Management
  • Performance Improvement
  • Policy & Procedure Implementation
  • Project Management
  • Stakeholder Engagement
  • Budget Oversight & Resource Allocation
  • Program oversight
  • Strategic planning
  • Compliance auditing
  • Budget management
  • Customer relationship management
  • Training development
  • Team collaboration
  • Leadership development
  • Process improvement
  • Multi-unit management
  • Employee performance management
  • Profitability optimization

References

Available upon request

Timeline

Area Director

Sunrise Community Inc.
03.2025 - Current

Director of Education and Onboarding

Moments Hospice
08.2021 - Current

Community Director

Jaybird Senior Living (Edencrest at The Legacy)
03.2020 - 08.2021

Sales and Marketing Director

Holiday Retirement
04.2019 - 03.2020

Administrator in Training / Assistant Administrator

PCPMG Consulting
01.2017 - 04.2019

Service Center Coordinator & Facility Security Guard

Telligen
07.2014 - 12.2016

Reconnaissance Specialist, Cavalry Scout

U.S. Army
02.2009 - 07.2014

Bachelor’s Degree - Health Service Leadership: Healthcare Management

Simpson College

Associate’s Degree -

Des Moines Area Community College

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