Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zacquey Duncan

Lawrenceville,GA

Summary

Dynamic professional with extensive experience in security and customer service, notably at Allied Universal Security Services. Proven ability in monitoring and patrolling to enhance workplace safety, coupled with strong verbal communication skills. Recognized for swift incident response and maintaining compliance, ensuring a secure environment for all stakeholders.

Overview

4
4
years of professional experience

Work History

Security Guard

Allied Universal Security Services
Lawrenceville, GA
08.2024 - Current
  • Monitored premises to prevent unauthorized access and ensure safety of property.
  • Conducted regular patrols and inspections to identify potential security risks.
  • Responded promptly to incidents, ensuring swift resolution and reporting procedures were followed.
  • Assisted in maintaining accurate logs of daily activities and incidents for compliance purposes.

Server

Town Club Windermere
Cumming, GA
01.2024 - 05.2024
  • Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
  • Delivered food and beverages promptly, maintaining high standards of quality and presentation.
  • Assisted in training new staff on menu offerings and service protocols for enhanced team efficiency.
  • Maintained cleanliness and organization of dining area to promote a welcoming atmosphere for guests.

Customer Service Representative

Alorica
Lawrenceville, GA
12.2022 - 03.2024
  • Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
  • Assisted customers with product selection and order processing, enhancing overall satisfaction.
  • Documented customer interactions in CRM system, maintaining accurate records for follow-up actions.
  • Collaborated with team members to streamline processes, improving response times for customer support requests.

Courtesy Clerk

Kroger
Lawrenceville, GA
02.2022 - 10.2022
  • Assisted customers with inquiries and product location to enhance shopping experience.
  • Maintained cleanliness and organization of checkout areas to ensure efficient operations.
  • Bagged groceries accurately while ensuring minimal damage to products.
  • Collaborated with team members to restock shelves promptly and efficiently.

Education

High School Diploma -

James Madison
Atlanta, GA

Skills

  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace safety

Timeline

Security Guard

Allied Universal Security Services
08.2024 - Current

Server

Town Club Windermere
01.2024 - 05.2024

Customer Service Representative

Alorica
12.2022 - 03.2024

Courtesy Clerk

Kroger
02.2022 - 10.2022

High School Diploma -

James Madison