Zada White Iron
Memphis
Summary
Dynamic professional with a proven track record in customer service and relationship building. Leveraging detail-oriented skills, I significantly increased sales through strategic upselling and enhanced guest experiences. Adept at adaptive learning, I foster positive environments, ensuring satisfaction and loyalty among clients and families alike.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Southern Social
08.2024 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Rolled silverware, set up tables and polished glassware and silverware.
- Suggested wine pairings to go with specific menu items.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Private Nanny
Self-employeed
06.2023 - Current
- Built positive and nurturing environments to support child social and emotional growth.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Taught children everyday skills and language.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Insurance Sales Manager
American Income Life Insurance Company
12.2022 - 02.2024
- Structured exercises to improve agents' sales effectiveness, overcome client objections and enhance client renewal rates.
- Prospected for new business by obtaining client referrals, making cold calls
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's sales figures.
Host/To-Go Specialist
Jim N Nicks Bar-B-Q
09.2021 - 12.2022
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Daycare Teacher
Children First Childcare Center
08.2020 - 09.2021
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Implemented curriculum to enhance classes with learning-focused activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Education
BBA - Finance
University of Memphis
Memphis, TN05-2027
Skills
- Detail-oriented
- Relationship building
- Adaptive learning
- Customer service
Certification
- First Aid/CPR Certified
- Licensed Insurance Broker
Timeline
Fine Dining Server
Southern Social
08.2024 - Current
Private Nanny
Self-employeed
06.2023 - Current
Insurance Sales Manager
American Income Life Insurance Company
12.2022 - 02.2024
Host/To-Go Specialist
Jim N Nicks Bar-B-Q
09.2021 - 12.2022
Daycare Teacher
Children First Childcare Center
08.2020 - 09.2021
BBA - Finance
University of Memphis