Summary
Overview
Work History
Education
Skills
References
Communication Skills
Languages
Timeline
Generic
ZADDAI FONSECA

ZADDAI FONSECA

Poplar Grove,IL

Summary

Bilingual professional with extensive experience in customer service, recognized for delivering exceptional support and maintaining a positive demeanor. Proven ability to manage multiple priorities effectively while demonstrating strong organizational skills. Committed to continuous learning and taking on new challenges, with a strong work ethic and adaptability. Exceptional interpersonal skills facilitate effective collaboration and independent work.

Overview

12
12
years of professional experience

Work History

Dispatch-Recruiting

Minutemen Staffing
, IL
02.2022 - 03.2023
  • Call all applicants from various posts on job boards, social media, corporate career websites, and other possible channels.
  • Interacting with customers extensively as the contact to establish a strong, trusting relationship.
  • Working with customers on setting up interviews and confirming new starts.
  • Data-entry and administrative functions as needed.
  • Check references and perform background checks on applicants.
  • Initiate drug tests.
  • Keep track of all applications and files and maintain documentation.
  • Filling.

Operations Manager • Dispatching

Direct Impact Logistics
01.2022 - 01.2023
  • Set, enforced, and optimized internal policies to maintain responsiveness to the demands of the warehouse.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Introduced new methods, practices, and systems to reduce turnaround time for drivers and deliveries.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Coordinated dispatching of 16 drivers to accomplish daily delivery requirements.
  • Developed and maintained knowledgeable and productive team of employees.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages and deductions.
  • Created payroll reports, invoice forms and other financial reports to provide to the company.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires, and changes in wage rates.
  • Maintained confidentiality of employee records and payroll information.
  • Audited timesheets and payroll records for accuracy.

Manager • Waitress • Host • Cashier

Christy’s Pancake House
01.2011 - 01.2021
  • Supervised staff to ensure quality customer service standards.
  • Enforced health and safety regulations within the dining area.
  • Handled customer complaints and resolved issues promptly.
  • Implemented promotional strategies to boost restaurant visibility.
  • Maintained cleanliness and organization of kitchen and dining areas.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided friendly service to customers in a fast-paced dining environment.
  • Took customer orders accurately and efficiently using point-of-sale system.
  • Assisted kitchen staff by delivering food and beverages promptly to tables.
  • Maintained cleanliness of dining area and ensured proper table settings.
  • Handled customer inquiries and resolved issues with professionalism and care.
  • Upsold menu items to enhance guest experience and increase sales opportunities.
  • Prepared and served coffee, tea, and specialty drinks according to standards.

Cashier • Customer Service • Inventory

Compass Group
01.2016 - 01.2020
  • Work with management to ensure proper customer service is being delivered throughout operating hours.
  • Required to multitask organization while maintaining customer satisfaction.
  • Resolved customer complaints and concerns in a timely, efficient, and patient manner.
  • Attending to various needs of customers in a hospitable fashion, including activities like serving, meal prepping, and completing customer payments.

Education

High School -

Fenton High School
Bensenville, IL
05-2010

Skills

  • Customer Service
  • Conflict resolution
  • Time management
  • Cashiering
  • Teamwork
  • Communication
  • Cash Handling
  • Problem Solving
  • Customer Satisfaction

References

  • Chris Frentzos, (847) 650-2911
  • Griselda Arellano, (773) 217-7592
  • Carlos Garcia, (929) 250-9512

Communication Skills

Through working in such busy and demanding environments I was able to develop my team building and communication skills. Working at Christy’s required both an initiative attitude and the ability to work in building great teamwork. Greeting customers and taking orders while multitasking with many other tasks at once, which therefore patience was key. As a Logistics Manager I had to learn quickly since I had zero experience when I started with the industry. Working with logistics taught me how to coordinate with employees that are willing to work and show responsibility within my company’s gain. I had to learn to show no tolerance for irresponsibility and that consistency is key.

Languages

Spanish
Professional
English
Professional

Timeline

Dispatch-Recruiting

Minutemen Staffing
02.2022 - 03.2023

Operations Manager • Dispatching

Direct Impact Logistics
01.2022 - 01.2023

Cashier • Customer Service • Inventory

Compass Group
01.2016 - 01.2020

Manager • Waitress • Host • Cashier

Christy’s Pancake House
01.2011 - 01.2021

High School -

Fenton High School

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