Zadian Edwards
Gallatin Gateway,MT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Team Leader
Yellowstone Club
11.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Educated staff on organizational mission and goals to help employees achieve success.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Laundry Attendant
Mackinaw Seasonal Resorts
04.2023 - 11.2023
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled linens and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Loaded and unloaded machines, ironed sheets for several hotels. I typically handling over 45-50 bins of wet sheets per shift.
- Operated machines correctly by following machine instructions and safety regulations.
Housekeeping Room Attendant
Mackinaw Seasonal Resorts
04.2020 - 11.2022
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues, toilet papers, soap, shampoo and conditioners etc for personal touch with every job.
- Responsible for 10-15 rooms per day
Public Area Attendant
Yellowstone Club
12.2019 - 04.2022
- Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
- In a team of 5-6 people cleaning several buildings. Offices, restaurants, restrooms, gyms etc
Waitress Team Leader
Courtleigh Hotel And Suites
09.2003 - 11.2019
- Assigned work tasks and coordinated activities of dinning room personnel to provide prompt and effective service to patrons.
- Supervised dinning table set-up to prepare for diversity of events types, following strict service standards.
- Stay up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Upheld high standards of professionalism when dealing with customer issues,supporting serving staff and waiting on tables.
- Carried out conplete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Write weekly schedule for staff of 16
Education
Housekeeping And Food And Beverage Service
Runaway HEART Vocational
St. Ann, Jamaica 11.2009
Ardenne High
St. Andrew, Jamaica 07.1996
Skills
- Staff Training
- Safety Processes and Procedures
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Effective Communication
- Active Listening
- Shift Scheduling
- Organized
- Customer service
- Own initiative
Certification
- Housekeeping Certified
- Food and Beverage Service Certified
- Customer Service Certified
Timeline
Team Leader
Yellowstone Club
11.2023 - Current
Laundry Attendant
Mackinaw Seasonal Resorts
04.2023 - 11.2023
Housekeeping Room Attendant
Mackinaw Seasonal Resorts
04.2020 - 11.2022
Public Area Attendant
Yellowstone Club
12.2019 - 04.2022
Waitress Team Leader
Courtleigh Hotel And Suites
09.2003 - 11.2019
Housekeeping And Food And Beverage Service
Runaway HEART Vocational
Ardenne High