Zadmarys Rodriguez
Summary
Dynamic and results-oriented professional with extensive experience in customer service and POS systems operations. Excelled in team leadership and decision-making, significantly enhancing customer engagement and satisfaction. Proven track record in inventory control and teamwork, consistently meeting business needs with a flexible schedule.
Overview
3
3
years of professional experience
Work History
Hostess/Cashier Assistant Manager
The Perfect Cup
11.2023 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls and greeting guests
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Input orders accurately into POS terminal, split bills and accepted payments.
Cashier
Robinson Salvage
07.2023 - 10.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Cashier
Family Dollar
06.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained clean and orderly checkout areas and completed other general cleaning duties.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Arts - Creative Writing & Literature
Valencia College
Orlando, FL07-2025
High School Diploma -
Tohopekaliga
Kissimmee05-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Customer service and engagement
- Inventory control
- POS systems operations
- Flexible schedule
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess/Cashier Assistant Manager
The Perfect Cup
11.2023 - Current
Cashier
Robinson Salvage
07.2023 - 10.2023
Cashier
Family Dollar
06.2022 - 06.2023
Associate of Arts - Creative Writing & Literature
Valencia College
High School Diploma -
Tohopekaliga
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