Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
OfficeManager

Zadyann Guerra

Bronx,NY

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

10
10
years of professional experience

Work History

Co-Manager/Assistant Store Manager

Rite Aid
01.2019 - Current
  • Overall store management of sales, inventory, staff, and cash
  • Policy implementation and training of staff
  • Providing customers with the service deserved.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.

Assistant Manager

Walgreen's Pharmacy
11.2013 - 01.2019
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Assistant Manager

Dunkin' Brands
10.2015 - 05.2019
  • Assist customers in order selection -suggestion and selling additional food and desserts selections -maintained dining area in clean, neat and well stocked -deliver exceptional, friendly and fast service -Process Financial Transactions Using A Point Of Sales Terminal (POS) Including Handling Cash.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Package Handler/Sorter

A & M Bronx Baking Inc
11.2013 - 07.2015
  • I package different kind of breads for delivery.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Supported team morale by fostering positive communication and collaboration among coworkers.

Education

High school diploma -

Christopher Columbus high school
Bronx, NY
01.2008

Skills

  • Administrative Assistant
  • Organizational Skills
  • Cash Handling
  • Communication Skills
  • Food Preparation
  • POS
  • Customer Service
  • Merchandising
  • Leadership
  • Management
  • Staff Management
  • Relationship Building
  • Inventory Control
  • Change Management
  • Team Leadership
  • Operations Management
  • Schedule Preparation
  • Schedule Management
  • Teamwork and Collaboration

Personal Information

Relocation: Anywhere

Timeline

Co-Manager/Assistant Store Manager

Rite Aid
01.2019 - Current

Assistant Manager

Dunkin' Brands
10.2015 - 05.2019

Assistant Manager

Walgreen's Pharmacy
11.2013 - 01.2019

Package Handler/Sorter

A & M Bronx Baking Inc
11.2013 - 07.2015

High school diploma -

Christopher Columbus high school

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Zadyann Guerra