Zaeem Mala
Kissimmee,Florida
Summary
Facility management professional prepared for this role through extensive experience in overseeing facility operations and maintenance. Known for collaborative approach and results-driven mindset, ensuring smooth operations and team cohesion. Skilled in vendor management and regulatory compliance, with reliable and adaptable nature.
Overview
4
4
years of professional experience
Work History
Assistant Facility Manager
SP+ Parking
09.2024 - Current
- Improved tenant satisfaction by addressing concerns promptly, maintaining open lines of communication between management and occupants.
- Coordinated with facility manager to develop short-term and long-term maintenance plans, prioritizing projects based on budget constraints and overall impact on building operations.
- Assisted in budget development and financial tracking, contributing to cost-effective management of the facility.
- Supervised staff of 65 in day-to-day activities.
- Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
Valet Supervisor
SP+ Bags
06.2022 - Current
- Immediately reported any accidents or incidents involving guest vehicles to management
- Completed daily shift reports detailing number of vehicles parked, retrieved, damaged incidents, and other relevant information
- Collaborated with other valets as team to provide efficient service during busy periods
- Stayed informed about special events taking place at establishment in order to anticipate increased demand for valet services
- Maintained operational performance with skillful execution of opening and closing procedures
- Resolved customer complaints by finding appropriate solutions, maintaining client satisfaction
Shift Supervisor
Menchies Frozen Yogurt
03.2021 - 09.2022
- Fostered positive work environment through team-building activities and motivational techniques
- Trained new staff members on job duties and company policies
- Completed daily paperwork, including sales reports and employee performance evaluations
- Scheduled employee breaks according to labor laws and company policy
- Communicated with other shift leaders to share important information or concerns
- Managed team during shift to ensure smooth operations
Team Member
Culvers
09.2020 - 03.2021
- Trained new team members on company policies and procedures
- Offered product recommendations based on customer needs and preferences
- Assisted customers with inquiries and provided exceptional service
- Addressed customer complaints promptly and worked toward satisfactory solutions
- Worked within safety protocols, company policies and OSHA regulations
Education
Bachelor of Science - Business Administration And Management
University of Central Florida
Orlando, FL06-2026
Associate in Arts (A.A.) - Business
Valencia College
08.2024
Diploma - GENERAL
Gateway High School
Kissimmee, Florida05.2022
Skills
- Multitasking proficiency
- Interpersonal skills
- Performance evaluation
- Conflict resolution
- Effective communication
- Work order management
- Leadership and supervision
- Employee hiring
Middleinitial
Z M
Timeline
Assistant Facility Manager
SP+ Parking
09.2024 - Current
Valet Supervisor
SP+ Bags
06.2022 - Current
Shift Supervisor
Menchies Frozen Yogurt
03.2021 - 09.2022
Team Member
Culvers
09.2020 - 03.2021
Diploma - GENERAL
Gateway High School
Bachelor of Science - Business Administration And Management
University of Central Florida
Associate in Arts (A.A.) - Business
Valencia College
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