Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zaeem Rizwan

Selden,NY

Summary

Skilled Information Technologist with extensive experience configuring computers, servers, and peripheral devices within established company and security parameters. Adept at managing permissions, filters, and file sharing. Practiced troubleshooter with excellent diagnostic and repair abilities, strong attention to detail, and methodical approach. Expert Windows and Mac user. Boost system performance by thoroughly evaluating and correcting various hardware and software issues. Competent IT support specialist well-versed in assisting users with diverse computer systems, mobile devices, and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates independently to troubleshoot and resolve concerns. Results-focused, professional with several years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in vdi, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

6
6
years of professional experience

Work History

IT Manager

Grand Life Hotels
New York, NY
10.2023 - Current
  • Administered and maintained Active Directory infrastructure for a global organization with over 300 user accounts and 200 group policies across multiple domains and forests
  • Operated and executed the end-to-end patch management process for a diverse environment consisting of 20+ servers and 300+ workstations across Windows, Linux, and macOS platforms
  • Developed and enforced Active Directory security policies and best practices, resulting in a 95% reduction in security incidents related to unauthorized access and password vulnerabilities
  • Managed and maintained a complex Windows Server environment consisting of 20+ physical servers and 200+ virtual machines running Windows Server 2012 R2 and Windows Server 2016
  • Implemented and managed Microsoft Intune for mobile device management (MDM)
  • Migrated 500 users from a legacy PBX system to the NEC VoIP platform, ensuring a seamless transition with minimal downtime and a 99.99% call availability post-migration
  • Troubleshot and resolved complex VoIP issues, including call quality problems, network congestion, and device misconfigurations, achieving a 98% first-call resolution rate and reducing mean time to repair by 60%
  • Developed and executed a comprehensive migration plan, including application dependency mapping, risk assessment, and phased migration approach, ensuring minimal business disruption and a 99.99% application availability throughout the migration process
  • Coordinated with application owners, business stakeholders, and third-party vendors to establish migration timelines, testing plans, and contingency strategies, ensuring a smooth transition for 50+ business-critical applications.

Senior System Engineer

The Mark Hotel
New York, NY
04.2020 - 09.2023
  • Managed network infrastructure, including wireless networks and switches, WAN/LAN, domain controller, Active Directory, firewall, VPN applications, and remote users
  • Led the IT team both directly and remotely, providing mentorship and training
  • Conducted meetings with vendors to locate replacement components and resolve advanced problems
  • Monitored and maintained proper IT inventory of hardware and software licenses, and Windows servers
  • Conducted the hiring of new employees and performance reviews of team members
  • Supported applications in Micros POS, Opera PMS, Agilysys POS, Knowcross, HSIA, IP camera systems, and NEC VoIP solution
  • Demonstrated strong technical knowledge and application in Windows, macOS, G-Suite, Zoom, Cisco, HP, etc
  • Assisted the director of IT operations with PCI compliance project
  • Patched software and installed new versions to eliminate security problems and protect data
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
  • Removed malware, ransomware, and other threats from laptops and desktop systems
  • Demonstrated professionalism and courtesy with guests/customers while working to resolve complaints, problems, or respond to technical questions
  • Responded to support requests from end users and patiently walked individuals and team members through troubleshooting tasks.

IT Manager

Gansevoort Hotel
New York, NY
11.2021 - 04.2022
  • Stayed updated with the latest hotel technology and security risks on a regular basis
  • Led the establishment of project scope, technical strategy, cost budget, and staff support requirements for new IT initiatives
  • Responded to support requests from end users and patiently walked individuals and team members through troubleshooting tasks
  • Managed PCI compliance
  • Handled POS, on-boarding, and off-boarding processes
  • Demonstrated deep understanding of Active Directory and Azure Active Directory
  • Applied strong knowledge of Microsoft cloud-based applications (Office 365 Admin Portal and Alert monitoring, Azure, SharePoint, Exchange, Yammer, Dynamics 365, OneDrive, and Project)
  • Experienced with networked infrastructure technologies such as printers, switches, routers, and wireless access points.

IT Specialist

The Mark Hotel
New York, NY
08.2018 - 04.2020
  • Analyzed computer and server issues to identify troubleshooting methods needed for quick remediation
  • Administered workstation hardening, encryption, anti-virus installation, and configuration
  • Removed and replaced malfunctioning components to correct hardware problems
  • Demonstrated professionalism and courtesy with guests/customers while working to resolve complaints, problems, or respond to technical questions.

Education

MS in Computer Science -

King Graduate School
08.2024

BS in Computer Information Systems -

Monroe College
06.2022

Skills

  • Desktop support
  • Technical issues analysis
  • Knowledgeable in Mac systems
  • Skilled in TCP/IP and WAN
  • Customer service expert
  • Software diagnosis
  • Scheduling
  • User technical support
  • Application support
  • Data entry
  • Team leadership
  • Policies and procedures
  • System backups
  • Office 365
  • Refined system debugging skills
  • Remote access technology
  • Data privacy applications
  • System upgrades
  • Windows 10, 2008, 2012, and Linux
  • Excellent communication skills
  • Written and oral communication
  • Network maintenance
  • Consultative support
  • Troubleshooting
  • Software projects
  • Hardware documentation (asset management)
  • Excellent problem-solving abilities
  • Technical Troubleshooting
  • Team Collaboration
  • Technical leadership
  • Documentation Management
  • Virtualization
  • Team Development
  • IT service management
  • User Support
  • System Integration
  • Technology Integration
  • Problem-solving aptitude

Timeline

IT Manager

Grand Life Hotels
10.2023 - Current

IT Manager

Gansevoort Hotel
11.2021 - 04.2022

Senior System Engineer

The Mark Hotel
04.2020 - 09.2023

IT Specialist

The Mark Hotel
08.2018 - 04.2020

MS in Computer Science -

King Graduate School

BS in Computer Information Systems -

Monroe College
Zaeem Rizwan