Zaelah Doss
Jacksonville
Summary
Dedicated Store Manager with a proven track record in optimizing staffing and enhancing customer experiences. Expertise in effective communication, team leadership, and conflict resolution.
Overview
2026
2026
years of professional experience
Work History
Store Manager/ MIT
Journeys
danville
10.2024 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
- Coordinated inventory management and maintained stock levels.
- Implemented promotional displays to attract customer interest.
- Developed schedules to optimize staffing during peak hours.
- Resolved customer complaints effectively and efficiently.
- Monitored financial transactions and ensured accurate cash handling.
- Conducted regular team meetings to communicate goals and updates.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Performed regular price checks to ensure competitive pricing.
Apparel Team Member
Dunhams
Danville
08.2024 - 11.2024
- Assisted customers in selecting apparel and accessories for their needs.
- Maintained organized merchandise displays to enhance product visibility.
- Processed transactions efficiently at the cash register for customer purchases.
- Collaborated with team members to restock inventory throughout the store.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Ensured cleanliness and orderliness of sales floor and fitting rooms daily.
- Organized backroom stock areas according to company guidelines.
Hair and Makeup Artist
Zanna Artists
Henderson
11.2023 - 03.2024
- Applied makeup and styled hair for special events and photo shoots.
- Utilized professional-grade products to enhance client appearances.
- Maintained cleanliness and organization of makeup tools and supplies.
- Assisted in creating promotional content showcasing hair and makeup services.
- Collaborated with photographers and stylists for cohesive looks on set.
Salesperson
Nicole Beauty and Wigs
Henderson
07.2023 - 11.2023
- Assisted customers in selecting beauty products and wigs that suit their needs.
- Maintained inventory by organizing stock and ensuring product availability.
- Processed sales transactions accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Educated customers on product features and benefits to enhance their experience.
- Developed key customer relationships to increase sales.
Crew Member
Jack in the Box
Henderson
- Provided excellent customer service in a fast-paced environment.
- Operated kitchen equipment safely and efficiently during busy shifts.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted team members with food preparation and presentation tasks.
- Handled cash register transactions accurately and promptly.
- Followed food safety guidelines to ensure quality standards were met.
- Collaborated with team members to meet daily operational goals.
- Resolved customer inquiries and complaints with professionalism and care.
Baker/Batch Mixer
Crumbl Cookies
Henderson
- Prepared fresh cookie dough according to standard recipes and quality guidelines.
- Operated commercial ovens and mixers to ensure consistent baking results.
- Decorated cookies with frostings and toppings for visual appeal.
- Maintained cleanliness and organization of baking area during shifts.
- Adhered to food safety standards and regulations throughout the baking process.
- Assisted in training new staff on proper baking techniques and procedures.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
- Followed food safety guidelines while preparing all food items.
Skills
- Inventory management
- Cash handling
- Customer service
- Staff training
- Sales strategies
- Visual merchandising
- Conflict resolution
- Time management
- Performance evaluation
- Attention to detail
- Problem solving
- Effective communication
- Team leadership
- Employee engagement
- Reliable
- Retail sales techniques
- Hospitality and accommodation
- Employee training
- Staff management
- Accurate money handling
- Customer service management
- Opening and closing procedures
- Sales coaching
- Performance reviews
- Customer relations
- Employee scheduling
Timeline
Store Manager/ MIT
Journeys
10.2024 - Current
Apparel Team Member
Dunhams
08.2024 - 11.2024
Hair and Makeup Artist
Zanna Artists
11.2023 - 03.2024
Salesperson
Nicole Beauty and Wigs
07.2023 - 11.2023
Crew Member
Jack in the Box
Baker/Batch Mixer
Crumbl Cookies