Zaena Almomani
Houston,TX
Summary
A highly motivated individual working towards a Bachelor of Science in Kinesiology at the University of Houston, with the ultimate goal of obtaining a Master's degree in Occupational Therapy. Past work experiences have cultivated strong interpersonal skills, including patience, open-mindedness, and effective communication. My friendly and decisive nature fosters positive client relationships and allows for seamless adaptation to dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Manager & Trainer, F45 Training
Club Sports Group
7925 Katy Fwy Houston, TX 77024
08.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Identify areas where additional training is required
- Provide one-on-one coaching and mentorship
- Lead training sessions, workshops, and seminars
Customer Service Specialist
Best Buy
Katy, TX
06.2018 - 04.2021
- As last resort, collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Recorded product or service failure complaints and notified appropriate departments.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization, and customer-centric solutions.
- Used consultative techniques to understand customer needs
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details, and signing up for new services.
- Increased efficiency and team productivity by 5% promoting operational best practices.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Described and explained details about product or service options to inform customers and guide purchasing decisions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Developed customer service improvement initiatives that decreased 5% customer wait times
- Entered customer interaction details in manage operation software to track requests, document problems, and record solutions offered.
Cashier
9er's Grill
Katy, TX
04.2017 - 08.2019
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers by answering questions and fulfilling requests.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers with special services, account updates and promotional options.
Hostess
Fish City Grill
Katy, TX
06.2014 - 06.2016
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating and any further questions.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Assisted managers with quickly resolving service- and food-related issues.
Education
No Degree - Kinesiology
University of Houston
Houston, TX05-2026
High School Diploma -
Taylor High School
Katy, TX05.2015
Skills
- Customer support
- Report preparation
- Complaint resolution
- Order fulfillment
- Good communication skills
- Good listening skills
- Strategic sales knowledge
- Stocking and replenishing
- Sales expertise
- Certified Trainer
Certification
National Academy of Sports Medicine
Languages
Spanish
Limited Working
Timeline
Sales Manager & Trainer, F45 Training
Club Sports Group
08.2022 - Current
Customer Service Specialist
Best Buy
06.2018 - 04.2021
Cashier
9er's Grill
04.2017 - 08.2019
Hostess
Fish City Grill
06.2014 - 06.2016
High School Diploma -
Taylor High School
No Degree - Kinesiology
University of Houston
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