Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zaena Larry-Dortch

Jacksonville,FL

Summary

Highly motivated and detail-oriented individual with diverse experience within the financial industry with track record of dependability and leadership.

Overview

9
9
years of professional experience

Work History

Fraud Investigations Quality Assurance/Reviewer

MBO Partners
06.2022 - 07.2023
  • Conducted quality review of work performed and documented by investigators to ensure that the narrative and supporting documents are in line with the applicable client procedures and regulatory standards, such as suspicious activity reports (SARs)
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Provides feedback/observations to the investigators through multiple channels (emails, virtual workshops, 1 on 1 virtual sessions) to ensure that any/all quality concerns are addressed in a timely fashion
  • Ensure that the findings/reports are articulated in a clear, concise manner that considers the client’s risk appetite and procedures
  • Conducted investigations of fraud cases, documenting investigative findings, accurately and thoroughly gather necessary artifacts for SAR development and determining whether the case should be escalated/referred for further review or action, as business needs, including drafting SARs to be filed to FinCEN, where necessary
  • Analyzed transactional data and conducting internal and external research on subjects using a variety of research tools
  • Identify scenarios which merit a SAR to be filed or amend an existing SAR, including but not limited to money laundering, terrorist financing, organized crime, human trafficking, and elderly abuse
  • Understanding and applying procedures, including procedural changes throughout the engagement, into the investigation.

Lead Trainer - Disputes Fraud

Genpact
01.2022 - 06.2022
  • Oversaw onshore client employee training program/team and course materials, including facilitating learning through on-the-job coaching and virtual training for employees, developing and implemented lesson plans and teaching aids such as reference materials and videos; and created training schedules for trainees and presented weekly training programs.
  • Reported training results and metrics to senior leadership and conducted a readiness assessment, maintained training information, and coordinated and reviewed the planning of training materials
  • Facilitated training using web-based training courses, LMS curriculum setup, videos, photos, and technically written documents
  • Collaborated with the client’s management to identify training needs and schedule appropriate training sessions for employees for ongoing content knowledge
  • Provided support and mentoring for new employees while conducting an evaluation and identifying improvement as needed
  • Implemented & facilitated programs including initial training, reinforcing training and training on updates
  • Reviewed production records for accuracy and compliance for Regulatory E & Regulatory Z dispute claims
  • Utilized performance metric tools to assess effectiveness of training program; including implementing performance and quality programs and outlines that produced an overall increase in KPI’s
  • Provided necessary training of proper practices and procedures to all production staff.
  • Motivated trainees and associates by demonstrating positive attitude to improve productivity.
  • Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
  • Recruited, trained and mentored new instructors.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.

CLIENT UNDERWRITING SPECIALIST

FREEDOM MORTGAGE
09.2021 - 01.2022
  • Served as the direct link and primary point of contact between Freedom Mortgage Account Executives and the client to effectively manage a pipeline of loans through the origination process
  • Assisted regularly on special projects and participated in the pilot team heading department wide changes
  • Responsible for client contact / service delivery, as well as timely and accurate indexing, reviewing, condition clearing, and updating multiple loan origination systems (LOS)
  • Built strong relationships with lenders, brokers and clients for constructive communications.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

SETUP ANALYST

MPHASIS
09.2020 - 08.2021
  • Ordered, reviewed, and processed homeowners’ insurance, mortgage loan payoff, and verification of employment documents to ensure accuracy and completion
  • Reviewed, verified, examined, loan documents to submit to underwriting timely and efficiently by multitasking, utilizing all of the tools available to me including Outlook, Excel, Phones, Email
  • Ranked in the top five among analysts for production and quality

AML/FRAUD TRANSACTION MONITORING INVESTIGATIONS ANALYST/REGULATORY CONTROL ADVISOR

DEUTSCHE BANK
01.2019 - 08.2020
  • Monitored financial transactions, reviewed red flags and perform enhanced due diligence when necessary and immediately reported suspicious activity to authorities.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Audited and examined financial records, checking for accuracy and compliance with established regulations.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Used independent and professional judgment when reviewing AML investigations in addition to all policies and procedures and meets regulatory standards
  • Maintained a thorough comprehension of internal AML typologies relating to correspondent banking clients
  • Utilized internal and external sources, and partner with other stakeholders, as necessary, to research and investigate cases
  • Performed analysis on AML trends, and implement rules to detect/monitor high-risk activity
  • Helped streamline and optimize AML processes
  • Working knowledge of MS Excel, including pivot tables, macros, filtering, and sorting
  • Analyzed and identified effectiveness, incorrect data, and quality of AML scenarios and risk indicators with the BTL (Below the Line) testing team
  • Assisted in rebuilding/restructuring training program for AML investigators
  • Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.

CONTRACTOR

ASTON CARTER - (DEUTSCHE BANK)
11.2018 - 01.2019
  • Used independent and professional judgment when reviewing AML investigations in addition to all policies and procedures and meets regulatory standards
  • Maintains a thorough comprehension of internal AML typologies relating to correspondent banking clients
  • Utilizes internal and external sources, and partner with other stakeholders, as necessary, to research and investigate cases
  • Working knowledge of MS Excel, including pivot tables, macros, filtering, and sorting
  • Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
  • Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.

CLIENT SERVICES REPRESENTATIVE

MERRILL LYNCH
06.2017 - 01.2018
  • Took inbound and outbound calls processing financial service requests accurately and in a timely fashion
  • Processed fund distribution requests in various methods via Money Movement Engine, direct deposit, checks, and fed fund wires

FRAUD OPERATIONS SPECIALIST

CITIBANK
08.2015 - 05.2017
  • Ranked #1 in department out of 163
  • Monthly scorecard out of 100 points, year to date average score: 91.17 o Rate per hour (Cases/Accounts per hour) Standard: 9, per hour to meet 100 %, exceeded standard at 105% o Average call handle time standard: 450 seconds to meet 100%, exceeded standard at o Customer satisfaction with agent standard: 10 to meet 100%, exceeded standard at
  • Researched and investigated high risk transactions with the use of multiple computer systems, such as Fraud Detection Work Center, LexisNexis, and Main Frame Emulators
  • Analyzed patterns to identify and prevent probable fraud, contact customers by phone or letter
  • Maintained case management for tracking of fraud cases and relevant information
  • Assisted in the training and development of new hires

ASSISTANT MANAGER

WALMART
06.2014 - 08.2015
  • Lead operations in all Softline departments and home line departments through delegating work and giving tasks to individuals
  • Enforced adherence to all corporate policies (e.g., Employee Appearance Guidelines, Return Policy
  • Safety, Asset Protection, Store Compliance, etc.) as directed by policy and procedures
  • Responsible for the annual review process for sales associates and supporting hourly managers
  • Supervised and lead sales associates, department managers, and zone support managers
  • Worked with the Store Manager & Co-managers to improve operations, sales and profits

Education

Bachelor of Science - CLOTHING, TEXTILES

Florida State University
Tallahassee, FL
05.2014

Associate of Arts -

Florida State College At Jacksonville
Jacksonville, FL
05.2012

Skills

  • Highly flexible and adaptable to meet the evolving needs of a high-growth, fast-pace organization while maintaining a professional attitude
  • Training Material Development
  • Corrective Action Recommendations
  • Computer Proficiency
  • Strong leadership skills with the ability to motivate
  • Effective communication skills when completing paperwork and managing reports, giving and receiving instructions, and training with strong attention to detail
  • Investigation Strategy / Investigative Procedures
  • Report Writing / Analyzing Details
  • Quality Control
  • Financial Crimes Expertise / Complex Cases

Timeline

Fraud Investigations Quality Assurance/Reviewer

MBO Partners
06.2022 - 07.2023

Lead Trainer - Disputes Fraud

Genpact
01.2022 - 06.2022

CLIENT UNDERWRITING SPECIALIST

FREEDOM MORTGAGE
09.2021 - 01.2022

SETUP ANALYST

MPHASIS
09.2020 - 08.2021

AML/FRAUD TRANSACTION MONITORING INVESTIGATIONS ANALYST/REGULATORY CONTROL ADVISOR

DEUTSCHE BANK
01.2019 - 08.2020

CONTRACTOR

ASTON CARTER - (DEUTSCHE BANK)
11.2018 - 01.2019

CLIENT SERVICES REPRESENTATIVE

MERRILL LYNCH
06.2017 - 01.2018

FRAUD OPERATIONS SPECIALIST

CITIBANK
08.2015 - 05.2017

ASSISTANT MANAGER

WALMART
06.2014 - 08.2015

Bachelor of Science - CLOTHING, TEXTILES

Florida State University

Associate of Arts -

Florida State College At Jacksonville

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Zaena Larry-Dortch