Zaesha Ayala
Bethlehem,PA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 5 years of management performance.
Overview
9
9
years of professional experience
Work History
Stow Area Manager
QVC
03.2023 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Transformed underperforming teams into productive, profitable teams.
Quality Area Manager
QVC
08.2022 - 03.2023
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Quality Team Lead
QVC
01.2020 - 08.2022
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
- Adapted procedures to mitigate issues and improve deficiencies.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
- Supported quality control assessments on manufacturing floor.
- Monitored staff organization and suggested improvements to daily functionality.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Recorded, analyzed, and distributed statistical information.
- Inspected products and worker progress throughout production.
Team Lead
Walmart
01.2018 - 10.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Escalations Manager
Coworx Staffing Services
03.2017 - 01.2018
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Provided feedback on product or service improvements to better meet customer needs and expectations.
Front Desk Supervisor
TruFit Gym Fayetteville
01.2015 - 01.2017
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
No Degree - Criminal Justice
Northampton Community College
Bethlehem, PA08.2025
High School Diploma -
Cumberland International Early College High School
Fayetteville, NC05.2015
Skills
- Business Policies and Procedures
- Communication
- Team Development
- Safety and Security Enforcement
- Job Assignments
- Quality Assurance
- Organization
- Constructive Feedback
- Staff Training
- Attention to Detail
- Coaching and Mentoring
- Problem Solving
Timeline
Stow Area Manager
QVC
03.2023 - Current
Quality Area Manager
QVC
08.2022 - 03.2023
Quality Team Lead
QVC
01.2020 - 08.2022
Team Lead
Walmart
01.2018 - 10.2020
Escalations Manager
Coworx Staffing Services
03.2017 - 01.2018
Front Desk Supervisor
TruFit Gym Fayetteville
01.2015 - 01.2017
No Degree - Criminal Justice
Northampton Community College
High School Diploma -
Cumberland International Early College High School
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