Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Affiliations
Timeline
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Zaeydah Wright

Zaeydah Wright

York,Pennsylvania

Summary

Dedicated job seeker with a proven track record of fulfilling company needs through consistent and methodical practices. Demonstrated ability to thrive under pressure, adapt to new challenges, and elevate the organizational brand. Motivated professional eager to tackle fresh opportunities, showcasing a strong work ethic, adaptability, and exceptional interpersonal skills. Proficient at working autonomously, swiftly acquiring new skills, and excelling in customer service, multitasking, and time management. Committed to delivering exceptional customer experiences that leave a lasting positive impression.

Overview

3
3
years of professional experience

Work History

Leasing Agent

Burkentine And Sons Builders
03.2025 - Current
  • Invited prospects to fill out application upon completion of property tour.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Distributed and followed up on tenant renewal notices.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Conducted property tours to highlight features of properties.
  • Kept meticulous records of correspondence between management and tenants.
  • Used Software to keep record of financial transactions and rental applications.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Recruited new residents through website advertising and marketing.
  • Collected rent and tracked resident payments and information in computer system.
  • Responded to requests and scheduled appointments for property showings.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Verified tenant incomes and other information before accepting lease applications.
  • Greeted clients, showed apartments, and prepared leases.

Manager Trainer

Wingstop Restaurant
12.2022 - 03.2024
  • Provided guidance and support to managers in order to help them develop their skills.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.

Crew Member

Trader Joe's
04.2022 - 11.2022
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Resolved customer complaints in a professional manner.

Education

GED -

Common Wealth
Harrisburg, PA
05.2019

Skills

  • Test Administration
  • New Hire Training
  • Employee Mentoring
  • Staff Scheduling
  • New Employee Training
  • Brand Building
  • Problem-Solving
  • Customer Service
  • Team Management

Accomplishments

I’ve created multiple ads and social media ads for the benefit of the company I work for to drive more traffic along with constantly coming up with new ideas .

Education and Training

other

Affiliations

  • MUA self-learned

Timeline

Leasing Agent

Burkentine And Sons Builders
03.2025 - Current

Manager Trainer

Wingstop Restaurant
12.2022 - 03.2024

Crew Member

Trader Joe's
04.2022 - 11.2022

GED -

Common Wealth

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